[Resolved]  Bag It Today — Complaint against Bag It Today

Address:

Chandigarh, Chandigarh

I had placed 2 orders[protected] and[protected] with BagitToday.com on same day 6th february 2014. Next week on 13th february i have received a call from an executive of BIT, confirmed his name as Parshant telling me that I have been selected for promotional offer as i had placed 2 orders on same day. The offer was purchasing 3 pieces of diamonds worth Rs. 30000 in Rs. 17999. Along with they will provide me Vox tablet, Roxio watch and polo bag. In addition I'll be receiving one ASSURED gift out of Samsung S4 mobile phone, LCD TV, Laptop or iPhone 4S. I had a big doubt and asked why are you offering me so much good things in just Rs. 17999. He replied it is a promotional offer and companies like samsung, Apple, Toshiba want to promote their products through Bag It Today and you have been selected for this promotional offer. He also confirmed me that we also help customers to resell diamonds. I proceeded with his words and made the apyment. After that i have received a verification call and the person told me all about the offer and wanted me to confirm the order. He informed me that we'll not help for reseeling of diamond and also the assured gifts were different which were told me by Parshant. So i canceled the order on that verification call. Then I got a call from the same guy Parshant and he told me that the verification call is just a formality. I am here acting a a manager and i have to decide what is ro sent to you.So you dont worry Ihave already set iPhone 4S as assured gift with your order and also you can talk to me through customer care number for reselling diamonds once received. I was again convinced by his words and verified the order[protected].I was shocked when i received the order. I received my order on 24th February 2014 and when i uncovered the main poly bag, the box was not sealed. There was not any assured gift in the box. The watch i received was damaged. The Polo bag i received was so dirty, noone will be intereseted to keep it with him. Vox tablet was not getting charged with the wire provided so that was also defected. I was very disappointed with what i have received. Now on the same day i post my complaint at [protected]@bagittoday.com and explain everything but did not get any reply. I tried to call on customer care[protected] they never pick my call afterwards. Then i tried to call on the oder number[protected] and executive directly told me that i should call to customer care and we can not help in this case. I told them i am unable to reach to customer care and asked them to get me connected with concerned person or to Parshant who was involved int his deal. They did not. Everyday i am posting my complaint on [protected]@bagittoday.com with no response. Now one of the exective told me that there is noone in the company named Parshant. What a blunder. I think they use different dummy names to cheat customers to sale bogus products. All the products i have got for Rs. 17999 are useless for me. Now I got to know that the diamonds are not more than worth Rs. 3000. Now what i just want is as per the return policy they have mentioned on their website they should replace damaged products and provide me what have agreed. I request you to please help me to get my money back from these cheater.