Bajaj Allianz — fake service

Address:	82
Website:	Face book

I have bought one Samsung Mobile worth Rs 14900/- on 10th April 2018 from Fundamental Electronics Pvt Ltd, Kolkata, West Bengal. During purchase I applied for an insurance facility for the same mobile provided by Baja Finserve .Which is valid from 10th July 2018 to 9th July 2019. But during enrollment for the Insurance policy the concerned person present at the store had put an Wrong IMEI number of the mobile in document.

Now day before yesterday on 22nd July 2018 when my phone was suddenly not working I visited the nearest Samsung service center for repairing . But after checking the phone they confirmed that it will cost me Rs7692.98/- for repairing . But they have also confirmed that I will not be able to claim for the money from Bajaj Firserve as the IMEI number mentioned in the documents doesn't matches with Physical Mobile's IMEI number .

I would like request to get it resolved on urgent basis. As I am a working person and doesn't have so much of time to apply for the money claim because of your persons mistake . Please provide a solution for the same . As my mobile not working I am even unable to check my official communications and mails since that day .

This is not at all acceptable to a customer to suffer for the mistake of an irresponsible agent. The person should have been even more responsible regarding the documentation where money is involved.

One more information I would like to give you, that today on 24th July 2018 I have already paid through my Credit Card for the repairing of the same mobile to the Samsung Service Center . And now I want it resolved from your side only as I will not be able to take more holidays to invest for the issue . What ever documents are required can be collected from my address.

All required documents like Purchase detail, insurance detail, Samsung service center estimate Bill for repairing, service centers product receiving documents and snap of Actual IMEI number from the mobile box have been attached .kindly check. You can also see that the IMEI number mentioned in the box is matching with the purchase bill, but not matching with the Insurance documents.

I will be expecting a solution and reversal from your side today. And I would like to know what necessary steps are being taken against the staff for the mistake.