[Resolved]  Bajaj Allianz — rejection of non motor insurance claim

Address:400067

Dear sir/madam,

Policy no:- og[protected]-00000037

Policy no:- og[protected]-00000038

Claim no:- oc[protected]-00000022

Claim no:- oc[protected]-00000024

We are very disappointed with the rejection of our claim on baseless points

1) please note that the cover provided under the subject specific marine policies ceased once the cargo reached the consignee and presented for delivery to the consignee on 9th sep 2017.

2) further we would like to bring to your notice that invoice no ne/ke/180729 dated 4th sep, 2017 amounting to rs 26, 40, 000/- with the name of consignee as m/s l&t shipyard terminal was proposed for insurance by submitting a copy of the invoice whereas you are claiming for invoice no ne/ke/180729 dated 18th sept, 2017 amounting to rs 22, 49, 000/- hence it is evident that the invoice proposed for insurance was revised and the same was not informed to the insurer. This being a specific marine insurance policy, any changes made in the invoice needs to be informed to insurer in advance for approval.

What exactly happened

Context to point no 1

Quote"the material was not reached at the destination, it was at the entrance gate of special economic zone commissionerate office and due to some government regulations of gst act, the materials were kept on hold, it was still in transit and kept with the transporter" unquote.

Context to point no 2

As per the policy, we have insured the goods worth rs 2640000.00 of policy no. Og[protected]-00000037 & rs 2640000.00 of policy no: og[protected]-00000038, but at the time of loading the goods, we have loaded the material of rs 2240000.00 in one truck and 2240000.00 in another truck as we refuse to overload the trucks and for the said remaining items we took the new policy of extra 1000000.00 from bajaj allainz company, which is a expense loss to our company, and the policy was only taken for the safety of the material.

We request justice and claim from your company, as already the procedure has taken a lot of time and a loss to our company. Hope justice will prevail.

Thanks & regards

Kunal

[protected]
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Jan 28, 2018
Complaint marked as Resolved 
Bajaj Allianz customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2017
Bajaj Allianz Customer Care's response
Hi Kunal,

Allow us to get this checked. Your concern has been escalated to our team. Please be assured, we'll get in touch with you soon with an update.

We have registered your complaint with us under the Reference No.: BA - 1317. Please mail us at [protected]@bajajallianz.co.in with the given reference number in the subject line of the email for any further assistance.

Regards,
Bajaj Allianz General Insurance
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