Hi,
I am writing this email to express my concerns regarding the experience I faced from Bajaj team.
I owe a Bajaj Avenger 220 Cruise (2018 model), I purchased the same from Executive Bajaj, Goregaon, Mumbai. In the initial days itself, I had an issue with the ignition which was creating the starting problem (since there is no kick in the bike, the ignition remains a key feature), I told them (service center at goregaon ) about the issue in each of my free service, but each time they told that there is a battery problem, and I replaced my battey in warranty, however the ignition issue was observed again and again, there seemed to be no permanent solution.
In the lockdown, I bought my bike to Indore and thought of getting the servicing done. I contacted Mangalam Bajaj, Annapurna road, Indore team and shared my concern (Complain Reference Number -ISR[protected] checking the root cause, they concluded that the problem is not with the bike starter, the problem is with the battery itself. I got my battey fully checked in thr Amaron authorized center and they claimed that the battery is fine and they gave this in written on their letter head. Then I again visited the Bajaj service center and told them about the battey being fine, then their argument was like - "chalo accha hai sir, ab aapne battery check karwa li to confirm ho gaya ", then they again checked the bike and found that there was an issue in "bike charger", then they finally replaced the charger in warranty. However, 4 days after the servicing, again the bike is facing the same issue.I had reopened my complain and yet no action has been taken up by the servicing team
Looking at such a pathetic service by Bajaj, I sometimes regret my decision of purchasing a bajaj bike.
Hopefully, after sharing my feedback, the team should address these concerns and assure the customer with better services in future.
The senior management should seriously review the service quality time to time and should feel accountable towards the loyal customers.
Looking forward to hearing from you.
Thanks & regards,
Gaurav Unhelkar
[protected]
Jan 14, 2022
Complaint marked as Resolved
Verified Support
Dec 14, 2021
Bajaj Auto Customer Care's response Hi Gaurav,
We regret the inconvenience caused and have noted your concern. Please be assured, we will look into it and get in touch with you.
Regards,
Team Bajaj Auto
Bajaj Team,
Today[protected] went to BHARATH BAJAJ SHOWROOM, Bangar pet Branch, Kurnool Dist, Andhra Pradesh, for 2nd service of my Dominor 400 2022 bike. I explained them that the Engine Guard Bolt loosen and lost somewhere. I Mentioned it while giving to 2nd free service. Service people inserted some kind of screw in it and made it stuck inside and now telling they did nothing and it was already there . This is too much that how can myself do that ??? they acting like they don’t know about it! I am attaching photographs that they unscrew engine guard totally nuts have unscrewed marks on it.
This is really hurting me that you people did this to my bike and by bonus blaming me in reverse. Really this is the best example for that we lost Humanity on this Planet.
I told him to swear on God allah (Khuda ki kasam) he rejected to do that, and I swear in front of them that there is no bolt before and I don’t need to lie for a 10 Rupees bolt either. I am losing hope for your lies.
I just want to see how the authorities will react to this issue. I can give my bike to a roadside mechanic to solve my problem, but how you people solve this?? We Dom riders will plan a road show, a campaign on Dom bikes to Leh and vlog everything about this issue after your reaction.
It is very simple matter but Trust Matters.
Sent from Mail for Windows
Chiranjeevi G