Droom Technology Complaints & Reviews

I booked a premium inspection for a used car, I was expecting a verified technician will be performing the inspection. The person who came to inspect the car was not a verified technician. he himself told that he is an evaluator and not a technician. Report wrongfully lists him as verified technician. He asked me to consult a mechanic if I wanted to get engine and suspension checked as he has no or very less knowledge about it. It was very disappointing experience. Tried to contact customer care, they stopped responding after first communication. I want my money back as the quality services were not provided.

Order ID# 204937

I have purchased a vehicle based on there report. In their report they mention that the car is non accidental but it has come to my knowledge that the car is accidental and they are denying me any services after taking my money

Hello Sir/Madam,

On 1st January 2022, I paid a token amount for a used motorcycle through Droom since they were providing a 6 month warranty on their vehicles. The owner of the bike (a dealer) was already known to me since I had gotten his contact atleast 10 days earlier (on 21st December 2021) through another platform (OLX). The only reason I was going through Droom was for the 6 month warranty.

I went to take a look at the bike on 2nd January and was not satisfied with it. I told the Droom executive to look for another bike since the bike wasn't good.
In the meanwhile, I found another bike listing from the same seller on OLX which was in a much better condition so I went with that bike instead. Keep in mind that Droom had nothing to do in this deal. It was a completely different bike from a seller I knew even before Droom provided me his contact details. Droom is now refusing to refund the token amount citing that they provided me his contact details and that it is because of them that I got the bike.

I am hereby attaching all proof to back my claims.
1. Droom provides contact details of seller on 1st January 2022. (Note the last few digits of the mobile number).
2. My call logs which shows that the first call I had with the same seller was on 21 December 2021. (Proof that I knew the seller before Droom gave contact details)
3. The bike that the Droom executive shows me which I paid token amount for and was not satisfied with.
4. I find the same bike on OLX (notice the same picture) and the executive somehow convinces me to pay the token amount since Droom provides warranty and promises refund if I am not satisfied with the bike.
5. The OLX listing of the bike that I finally went with. (notice location of the ad and picture background which confirms that it's the same seller).

Droom has cleverly cheated me of Rs.1763 through cunning tactics and I request you to please help me with this. They did not help me in any way but still have held my money.

Order Number: 25772434

Thanks

I have been receiving spam calls from Droom ever since I registered an account a couple days back. They will call, ring for a few seconds and then cut the call. This happens many times a day. I tried to call back the number and it is either busy or they will cut the call immediately.

Dear Team,

My Name is Madan, My Mobile No: [protected],

Last i taken can loan from the your company and the same i done the foreclosure amount, But still not received the NOC,

Daily Contact One person Mr.Himamshu he told me like daily today today so near 25 days,

Kindly let us know when can i expect My NOC, Please am requesting you team

Regards/Madan
[protected]
[protected]@gmail.com

Dear Sir/Madam,

My hard-earned money is cheated by this Droom limited technology. I booked one used vehicle as a buyer in the Droom limited technology through online payment rupees 499/- as per request placed by their executive to buy a used scooter and I also paid for it, later he said that vehicle is not available and then he preferred me to choose another vehicle with advance payment for the vehicle 1857/- rupees for the total price of the scooter is 49, 524 /- rupees and that also I paid. After payment, he dragged many days and said that the seller location is not covered under their Droom company service area and requested me to cancel and request a refund of my full paid money as there is no service by Droom company. I also placed a request for a refund of my paid money.

After this seller received my number and contacted me stating that he also canceled the Droom service as they are cheating and he asked me if I was interested I can visit directly to his home to buy his scooter if I like it and I also visited with my side mechanic and inspected bought the used scooter by my own with full payment to the seller.

Droom limited technology now refusing not to return my refund money and cheating me. I request you to help me get back my hard-earned money.

Dear Sir/Madam,
My hard earned money is cheated by this Droom limited technology. I booked one used vehicle as a buyer in the Droom limited technology through online payment rupees 499/- as per request placed by their executive to buy used scooter and I also paid for it, later he said that vehicle is not available and then he preferred me to choose another vehicle with advance payment for the vehicle 1857/- rupees for the total price of the scooter is 49, 524 /- rupees and that also I paid. After payment he dragged many days said that the seller location is not covered under their Droom company service area and requested me to cancel and request refund of my full paid money as their is no service by Droom company. I also placed request for refund of my paid money.

In between seller received my number and contacted me stating that he also cancelled Droom service as they are cheating and he asked me if I interested I can visit directly to his home to buy his scooter if i like it and I also visited with my mechanic and inspected bought the used scooter by my own with full payment to the seller.

Droom limited technology now refusing not returning my refund money and trying to cheat me. I request you to help me getting back my hard earned money.

Droom Technology Limited
90/31B, First Floor, Malviya Nagar,
New Delhi - 110017

Droom Technology Limited
77A, Building No.1, Sector 18,
Gurugram, Haryana 122015

I have piad you twice Rs 999 ( ie Rs 1998)
Vide order number 25376823
and
Vide order number 25590438

First was for providing me to buy a car, where the service was not provided .

Second time was when i tried to sell my car MH01-VA -6829 Honda Accord
I was charged Rs 999 for posting my car on your website . But i dont see it appearing there .

Regards

Susmit

Complaint against OID 25559974: The executive Amar from Droom has made a false commitment on the adjustment of Final Deal amount.
They have asked amount of Rs 3188 along with unlocking amount to see the seller details.
Seller as per Droom has asked for 85k for Royal Enfield for which i have paid 3188 /- to Droom as an adjustable amount from the final deal.
When in we finalize the deal in 80000 they backed out mentioning...

I olace a order at droom application for bike gloves and pay online payment but one day latter they cancelled my order without any genuine reason. My order id is 25565177.

They cancelled my order because of auto verification i logged in app with phone number which is verified and i also order something before and after logging it shows no account details which is app glitch and because of that they cancelled my order which is wrong you have to give me order at that price

I placed droom gloves order during sale and completed the payment and my order was placed but after 2-3 days a message came from droom that ur order is cancelled due to automatic verification failed . I have completed all by no and email verified also I comply with the terms and conditions for an order ....

They take upfront payment of Rs.999 but no service has been provided. They were supposed to provide best match car and all details but they are frauding people with cheat payment scheme.

I have submitted a token amount of 35200 Rs to buy a car but as per the posting it was showing 1st owner car but in reality it was 2nd owner car. After discussion with sales agent Imran & Neeraj they asked me to transfer the money to close with another car with same male. I asked them will my refund be initiated if it’s not closed and the answer was yes from them.

When they tried to close the deal they goo[censored]p with me stating that car will be under your budget of 10 lakh but they filled me again by quoting 10.70 lakh.

Pathetic services and looters are running the business for your firm.
I am chasing for refund from past 20 days and they are like we are initiating but after 20 days customer care is stating that we can’t refund as you have purchased car from seller only. Is this a some kind of joke.
I will registered complaint against sales agent Imran and Neeraj in crime branch if I will not get resolution in next 24 hours.

Order ID: 25282318
Registered mobile number : [protected]

Actually I ordered a droom helmet from droom website during sale. That order I placed mistakenly by ahmedabad Gujarat. I need it jamnagar I contacted with the blue dart company delivery company they said to contact with droom
(I contacted with conference call both company talked and said by droom we cant because it has offer of helmet and offer helmet shipping address cant be change.)
BUT I SAID I NEED HELMET AND ITS OFFER TERMS AND CONDITIONS THERE ITS NOT WRITTEN THAT WE CANT CHANGE...
THE MAIN POINT IS THEY SHOULD RIGHT THE TERMS AND CONDITIONS PROPERLY...

DLID: [protected] - Nissan Micra XV Premium Diesel Car - Not available for sale but the advertisement still available in droom.

I saw this in droom website on 28-Oct-2020 and paid the token advance for the car DLID: [protected], believing on the prompt services of droom. But I failed in my belief. The company droom had cheated me by keeping a sold vehicle advertisement at attractive price in their website. I paid the token and they shared the contact of the seller as "Bhavani Cars" in Chennai [protected]. This number is not at all reachable and switched off. I raised a dispute and requested for refund. They said it is initiated and it will be processed in 5-7 working days. But unfortunately I didn't get any email or SMS stating the status of refund so far. Also the misleading advertisement is still not removed from their website. For your notice and take necessary action please.

Thanks with best regards,
Devaraj.D
[protected]@yahoo.com

Hi,

I am very furious with the type of service here but I shall explain it calmly. I had paid a Token Amount for the Honda Activa 125 DLX
Order ID[protected]

I was told around September that the token amount will be refunded within 5 days with full confidence. Have not received anything yet. It's been so long, I had called droom 3 times for this ALL THE CALLERS ARE LIKE We have forwarded your request to the concerned department and will get back to you as soon by tomorrow. And I heard the same days ago.

Is the customer service that pathetic? I don't mean to demean you but when I was interested in buying a scooter. I RECEIVED 100 OF CALLS FROM YOU. But now for a refund? What happened Now? Why the hell are you slacking? This type of customer service is pathetic. I hope I received a clear closure by tomorrow. With this kind of service I could never recommend this App/Company to anyone

Regards
Nigel Neves

Hi,
I have confirmed second hand vehicle in Droom during last week on 3rd October. Order Number is 24990175
1. Security Amount - [protected] Hyundai i10 Magna 1.2 Kappa2 2010 : Rs. 5440
2. Road Side Assistance - Basic - Crossroads : Rs. 269
3. Personnel Insurance : Rs. 39
Total = Rs 5748
I have been contacting to Customer care executive almost every day since boking, None of the team person are guiding me properly about my order or refund.
I am attaching the Ordered vehicle

Order: 14169831
Hero Super Splendor 125cc 2018
DLID: [protected]
Location: bilaspur
Order date 18.01.2018
मैंने galaxy motors bilaspur से Hero Super Splendor 125cc गाड़ी खरीदी motor शोरुम में मुझे बताया गया की droom के द्वार Cashback स्कीम चल रही है .उनके द्वारा फोर्मल्टी पूरा होने के २० दिन बाद 2000 का Cashback acoount में आना था | लेकिन आज तक किसी भी प्रकार का कोई रुपया नहीं मिला . कई बार उनके ऑफिस के चक्कर लगाने के बाद उन्होंने बताया की पैसा जा चूका है पर किसी दुसरे की ac में .और reves करके आपके डाल देंगे

My order id is 24877077. The sale was completely fraud as trying to order but the app server getting hanged, i understand coz of heavy traffic. Finally placed an order after hours of effort and filled complete details during placement of order as my address, pin etc. Name column was not mentioned anywhere during order. I got my order confirmed but few moments later they said verification failed and refund initiated, they didn't call me once. When i called droom customer care, they didn't tell me the reason of verification failed. After two days, i called again, they said ur name was not mentioned in your address. I said there was no column of mentioning name during order, they said we can cancel it anything without any explanation. Nice trick to make people fool, to leave a loophole in app and cancel the order anytime shown in lowest price of tempting sell.