Verified Support
Mar 22, 2021
Droom Technology Customer Care's response Dear Sir/Madam,
With reference to your e-mail dated[protected] regarding the consumer complaint made by Nakul Yadav (Complainant/Customer) against
Droom Technology Private Limited(
Droom/Company), we deny all the allegations made by the complainant in the complaint.
Further, we would like to bring to your kind notice that the complainant is not disclosing the entire facts wherein buyer failed to raise dispute or cancellation request within the 5 days (120 hours) hence the buyer Mr. Nakul Yadav is not eligible for the refund. As per
droom policy The Buyer will have a maximum of either 120 hours post placing the order or until they mark the order complete, whichever occurs earlier to cancel the order and get a full refund. Once the 120 hours period is complete or the Buyer marks the order as complete, the Buyer will lose any rights to claim the refund of the amount paid to
Droom. This will also cover any attempts to raise a chargeback through the Buyer’s bank or the associated payment gateway. No claims shall be entertained by
Droom after the abovementioned period(s) expire.
Also the same has been already updated in
droom terms o[censored]se. Below is the link for the
droom terms o[censored]se for your reference
https://
droom.in/terms-of-use
Compliant / Issue is being successfully resolved at
Droom .in (“The Company”) end.
Regards
Droom Support Team
With reference to the complaint received on 27 Jan'2022 regarding the consumer complaint made by Mr. Amol Vats (Complainant) against Droom Technology Private Limited(Droom/Company). We would like to bring your kind notice toward the facts that the customer is hiding. Customer had made the booking from droom and went to the sellers location, after taking the test drive he had taken the vehicle delivery from the seller. But this was not informed to us. Later we get to know that customer has already taken the vehicle delivery.
So as per the confirmation we have marked the order as completed. But customer was earlier denying that he didn't take the vehicle delivery and later he accepted that he has taken the vehicle delivery. Also, came up with the vehicle issues where droom is not liable to take any action on it. If the customer has confirmed us earlier than we could have given him the warranty. But as customer has violated the droom policy.
The same has been also communicated to the customer. The complaint stands closed due to policy violation done by the customer.