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Droom Technology Complaints & Reviews

3.2
Last updated Jan 26, 2022
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Droom Technology reviews & complaints(61)

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I have purchased a vehicle based on there report. In their report they mention that the car is non accidental but it has come to my knowledge that the car is accidental and they are denying me any services after taking my money
Droom Technology customer support has been notified about the posted complaint.
Dear Sir/Madam,

With reference to the complaint received on 27 Jan'2022 regarding the consumer complaint made by Mr. Amol Vats (Complainant) against Droom Technology Private Limited(Droom/Company). We would like to bring your kind notice toward the facts that the customer is hiding. Customer had made the booking from droom and went to the sellers location, after taking the test drive he had taken the vehicle delivery from the seller. But this was not informed to us. Later we get to know that customer has already taken the vehicle delivery.

So as per the confirmation we have marked the order as completed. But customer was earlier denying that he didn't take the vehicle delivery and later he accepted that he has taken the vehicle delivery. Also, came up with the vehicle issues where droom is not liable to take any action on it. If the customer has confirmed us earlier than we could have given him the warranty. But as customer has violated the droom policy.

The same has been also communicated to the customer. The complaint stands closed due to policy violation done by the customer.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Droom Technology — Promised a refund for token amount but citing strange reasons and denying now.

    Hello Sir/Madam,

    On 1st January 2022, I paid a token amount for a used motorcycle through Droom since they were providing a 6 month warranty on their vehicles. The owner of the bike (a dealer) was already known to me since I had gotten his contact atleast 10 days earlier (on 21st December 2021) through another platform (OLX). The only reason I was going through Droom was for the 6 month warranty.

    I went to take...
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    I have been receiving spam calls from Droom ever since I registered an account a couple days back. They will call, ring for a few seconds and then cut the call. This happens many times a day. I tried to call back the number and it is either busy or they will cut the call immediately....
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Droom Technology — Final NOC

    Dear Team,

    My Name is Madan, My Mobile No: [protected],

    Last i taken can loan from the your company and the same i done the foreclosure amount, But still not received the NOC,

    Daily Contact One person Mr.Himamshu he told me like daily today today so near 25 days,

    Kindly let us know when can i expect My NOC, Please am requesting you team

    Regards/Madan
    [protected]br...
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    Dear Sir/Madam,

    My hard-earned money is cheated by this Droom limited technology. I booked one used vehicle as a buyer in the Droom limited technology through online payment rupees 499/- as per request placed by their executive to buy a used scooter and I also paid for it, later he said that vehicle is not available and then he preferred me to choose another vehicle with advance payment for the vehicle 1857/- rupees for the...
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Droom Technology — Automobiles seller

    Dear Sir/Madam,
    My hard earned money is cheated by this Droom limited technology. I booked one used vehicle as a buyer in the Droom limited technology through online payment rupees 499/- as per request placed by their executive to buy used scooter and I also paid for it, later he said that vehicle is not available and then he preferred me to choose another vehicle with advance payment for the vehicle 1857/- rupees for the total price...
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    I have piad you twice Rs 999 ( ie Rs 1998)
    Vide order number 25376823
    and
    Vide order number 25590438

    First was for providing me to buy a car, where the service was not provided .

    Second time was when i tried to sell my car MH01-VA -6829 Honda Accord
    I was charged Rs 999 for posting my car on your website . But i dont see it appearing there .

    Regards

    Susmit
    Droom Technology customer support has been notified about the posted complaint.
    Dear Sir/Madam,

    With reference to the complaint received on 22nd Oct 2021 regarding the consumer complaint made by Susmit Sen Chanda (Complainant) against Droom Technology Private Limited(Droom/Company), we would like to bring to your kind notice that the complainant didn't take you through the droom process of buying vehicles.

    As per the droom process once customer pays the unlock fee 999/- droom starts sharing the matches as per his requirement and this continues for 30 days. Out of all the matches customer can choose any four vehicle or best matches and proceed further to buy a vehicle.

    But Mrs. Susmit Sen (Complainant) has placed order/paid[protected]  unlock fee of 999/-  and after that we did try to connect with her many times however not established successfully contact to share best matches ( Vehicle options ) and for another order[protected] is related to unlock fee of 999/-  for buying not for selling assistance.

    We tried to connect with the customer today as well however not responding to the calls due to which a final email was sent and we have initiated the refund against his payment and it will be credited to the customers/complainant's source account within 5-7 business days. Hence this case stands closed.

    Thanks & Regards,
    Droom Support Team
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      Complaint against OID 25559974: The executive Amar from Droom has made a false commitment on the adjustment of Final Deal amount.
      They have asked amount of Rs 3188 along with unlocking amount to see the seller details.
      Seller as per Droom has asked for 85k for Royal Enfield for which i have paid 3188 /- to Droom as an adjustable amount from the final deal.
      When in we finalize the deal in 80000 they backed out mentioning that it cannot be adjusted.
      I don't have any prove but they must be having voice recording making false commitment.
      Please help refunding my amount.
      Droom Technology customer support has been notified about the posted complaint.
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Droom Technology — I'm complaining about my cancelled order with any reason.

        I olace a order at droom application for bike gloves and pay online payment but one day latter they cancelled my order without any genuine reason. My order id is 25565177....
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        They cancelled my order because of auto verification i logged in app with phone number which is verified and i also order something before and after logging it shows no account details which is app glitch and because of that they cancelled my order which is wrong you have to give me order at that price...
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Droom Technology — Order placed but later got cancelled due to automatic verification failed

        I placed droom gloves order during sale and completed the payment and my order was placed but after 2-3 days a message came from droom that ur order is cancelled due to automatic verification failed . I have completed all by no and email verified also I comply with the terms and conditions for an order ....
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        They take upfront payment of Rs.999 but no service has been provided. They were supposed to provide best match car and all details but they are frauding people with cheat payment scheme.
        Sep 12, 2021
        Complaint marked as Resolved 
        They called me and stated that I should have gone through the policy. Please try to avoid droom as they dont take note of customer feedback. They have promised refund but lets wait and see when its done.
        Droom Technology customer support has been notified about the posted complaint.
        Dear Sir/Madam,

        With reference to your e-mail dated 10th Sep 2021 regarding the consumer complaint made by Abhrodeep Chanda (Complainant) against Droom Technology Private Limited(Droom/Company). We would like to bring to your kind notice that we have already initiated the refund against his order. It will take 5-7 business days to reflect in his source bank account. Also the same has been communicated to the consumer as well Mr. Abhrodeep Chanda.

        Compliant / Issue is being successfully resolved at Droom .in (“The Company”) end.

        Regards,
        Droom Support Team
        Dear Sir/Madam,

        With reference to the complaint received on 10th Sep 2021 regarding the consumer complaint made by Abhrodeep Chanda (Complainant) against Droom Technology Private Limited(Droom/Company), we would like to bring to your kind notice that the complainant didn't take you through the droom process of buying vehicles.

        As per the droom process once customer pays the unlock fee 999/- droom starts sharing the matches as per his requirement and this continues for 30 days. Out of all the matches customer can choose any four vehicle or best matches and proceed further to buy a vehicle.

        But Mr. Abhrodeep Chanda (Complainant) has placed order/paid unlock fee of 999/- on 10th Sep and on the same day he raised a complaint. Where in Droom team was already in contact with the Mr. Abhrodeep Chanda (Complainant) to share the matches or best matches with him to finalize the vehicle.

        We called the customer today and as he is not willing to wait to receive the matches or best matches further. We have initiated the refund against his payment and it will be credited to the customers/complainant's source account within 5-7 business days. Hence this case stands closed.

        Thanks & Regards,
        Droom Support Team
        The issue is after any payment we should be provided a receipt or any type of token that signifies any digital proof cause if any person checks on the droom.in app anyone can understand that they ask for money upfront even in case of match they find perfect for us. No issues the platform if anyone checks can find goofy. In the google play app store you can find their rating which is pathetic because of this service that they think is perfect. Even in google app store they have fake 5stars ratings which I can prove.
        People are supposed to transact lakhs of money through this app and the company doesnt have any responsibility to make it simple they have policies hidden somewhere which the customer has to find out. No issues they have called in a rude manner and said they will refund. It was my mistake choosing droom.
        ADVERTISEMENT
        In consumer complaints forum one can find the proof of their pathetic service by seeing so many complaints about them. Please droom.in dont take customer as granted and when they are giving you review or feedback take it in positive way other than suppressing them.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Droom Technology — Neither deal was closed nor refund was initiated.

          I have submitted a token amount of 35200 Rs to buy a car but as per the posting it was showing 1st owner car but in reality it was 2nd owner car. After discussion with sales agent Imran & Neeraj they asked me to transfer the money to close with another car with same male. I asked them will my refund be initiated if it’s not closed and the answer was yes from them.

          When they tried to close the deal they goo[censored]p with me stating...
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Droom — Helmet

          Actually I ordered a droom helmet from droom website during sale. That order I placed mistakenly by ahmedabad Gujarat. I need it jamnagar I contacted with the blue dart company delivery company they said to contact with droom
          (I contacted with conference call both company talked and said by droom we cant because it has offer of helmet and offer helmet shipping address cant be change.)
          BUT I SAID I NEED HELMET AND ITS OFFER TERMS...
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Droom Technology — DLID: 1417497591 - Nissan Micra XV Premium Diesel Car - Not available for sale but the advertisement still available in droom

          DLID: [protected] - Nissan Micra XV Premium Diesel Car - Not available for sale but the advertisement still available in droom.

          I saw this in droom website on 28-Oct-2020 and paid the token advance for the car DLID: [protected], believing on the prompt services of droom. But I failed in my belief. The company droom had cheated me by keeping a sold vehicle advertisement at attractive price in their website. I paid the token and...
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Droom Technology — Refund Money Not Given

          Hi,

          I am very furious with the type of service here but I shall explain it calmly. I had paid a Token Amount for the Honda Activa 125 DLX
          Order ID[protected]

          I was told around September that the token amount will be refunded within 5 days with full confidence. Have not received anything yet. It's been so long, I had called droom 3 times for this ALL THE CALLERS ARE LIKE We have forwarded your request...
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Droom Technology — Neither order fulfilled nor Token advance refund by Droom

          Hi,
          I have confirmed second hand vehicle in Droom during last week on 3rd October. Order Number is 24990175
          1. Security Amount - [protected] Hyundai i10 Magna 1.2 Kappa2 2010 : Rs. 5440
          2. Road Side Assistance - Basic - Crossroads : Rs. 269
          3. Personnel Insurance : Rs. 39
          Total = Rs 5748
          I have been contacting to Customer care executive almost every day since boking, None of the team person are guiding...
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Droom Technology — Cashback

          Order: 14169831
          Hero Super Splendor 125cc 2018
          DLID: [protected]
          Location: bilaspur
          Order date 18.01.2018
          मैंने galaxy motors bilaspur से Hero Super Splendor 125cc गाड़ी खरीदी motor शोरुम में मुझे बताया गया की droom के द्वार Cashback स्कीम चल रही है .उनके द्वारा फोर्मल्टी...
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Droom Technology — Fraud Helmet sale on 15 july 20.

          My order id is 24877077. The sale was completely fraud as trying to order but the app server getting hanged, i understand coz of heavy traffic. Finally placed an order after hours of effort and filled complete details during placement of order as my address, pin etc. Name column was not mentioned anywhere during order. I got my order confirmed but few moments later they said verification failed and refund initiated, they didn't call me once....
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Droom Technology — Misleading online loan offers

          I'd applied for used bike loan vide application id 473797 and had uploaded all required information/documents viz salary slip, a/c statement.

          Droom has offered many lenders, i'd selected lendbox which was offering rate of interest 8.50.

          Next day an executive calls from droom and says online offered is not correct lendbox don't finance instead he will refer me offline to idfc.

          Is it your ethics...
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