Mar 22, 2021Droom Technology Customer Care's response
With reference to your e-mail dated[protected] regarding the consumer complaint made by Nakul Yadav (Complainant/Customer) against Droom Technology
/Company), we deny all the allegations made by the complainant in the complaint.
Further, we would like to bring to your kind notice that the complainant is not disclosing the entire facts wherein buyer failed to raise dispute or cancellation request within the 5 days (120 hours) hence the buyer Mr. Nakul Yadav is not eligible for the refund. As per droom
policy The Buyer will have a maximum of either 120 hours post placing the order or until they mark the order complete, whichever occurs earlier to cancel the order and get a full refund. Once the 120 hours period is complete or the Buyer marks the order as complete, the Buyer will lose any rights to claim the refund of the amount paid to Droom
. This will also cover any attempts to raise a chargeback through the Buyer’s bank or the associated payment gateway. No claims shall be entertained by Droom
after the abovementioned period(s) expire.
Also the same has been already updated in droom
terms o[censored]se. Below is the link for the droom
terms o[censored]se for your reference
Compliant / Issue is being successfully resolved at Droom
.in (“The Company”) end.