| Address: | Pune, Maharashtra |
My Experience of Bajaj Avenger 220 Cruise.
First of all I would like to say that the Product Bajaj Avenger 220 Cruise is an good/decent product which is very well marketed at a good price point.
The product well suited my requirements of long rides and ultra long ride (500 kms a day and above). That was the reason I bought this bike spending just around 1 lac rupees last year. The vehicle is close to my heart and I take care of it like any passionate rider does.
Timely service, regular cleaning and greasing etc to make you understand the relationship between me and my bike.
However, the experience with Bajaj Service has no been as expected or can say it was worse as per the standards of modern business which thrives on customer service and perception creation.
The bike damaged on 17th Jan, the front suspension system got bent, RIM got bent, handle got bent, head light and mud guard broke and few other cosmetic damages.
The bike was picked from the site by the Local Bajaj dealer and he wasted no time in responding to my call and reacting to the situation. The bike reached service station the same day. I submited the paper after a couple of days for insurance claim and I was told that the part order has been placed and would arrive in a weeks time. Sad part is that nothing happened. The broken bike stood there in "accidental bike section" for 2 weeks almost when I felt soo bad to see my bike there standing with no attention being given to its repair and part replacement. Fed up with " bass ek do din mein ho jayga " dialogues i decided to make a complaint on the Bajaj HELPLINE "[protected]" .
Complaint no. ISR-290657 Dated 3 Feb 2018.
On third I was told that due to some system related and communication related issues my order has not been placed in the way it was supposed to and they used all other Supply chain jaragon they could use to calm me down. I was calm but terribly disappointed.
On 13th of Feb the parts arrived and were fitted. Guess what, the Rim was still missing.
So, even after all parts like suspension, handle, lights etc installed, I could not ride it bcos the Rim was bent. The local dealer/service centre incharge helped me by giving rim of his Avenger for couple of days till the new Rim arrives. I accepted the favor and took my bike . Today is 21st Feb I am still on the make-shift Rim. I visited the Local bajaj dealership again. I foud a Bajaj company representative there who was clicking pictures of the arrangements in the Bajaj service station. There was a poster that had a girl carrying her cat in her hands very delcately in a protective way.
The company guy was explaining the mechanic how this poster represents the company approach of handling customers and taking care of them. I was there listening to all service advertising ### which was a big lie to me on the grounds of my personal experience till date. I intrupted the guy and told him about my bike's story again. He said that the parts I wanted were not "Fast moving item" so were not in ready stock. Fast moving stock is Oil, filter, brakes etc. ( I keep the stock of these items at my home b#*ch stop fooling me with words again, I have motul oil, Rolon chain lube, extra tube, cleaning products stocked in my almirah at home 365 days, you being the company should give no excuse of not fulfilling my requirements for 33 days. SHAME!).
Till date the bike repairs job is incomplete and I had to cancel multiple rides of Bhopal and my ride to Delhi AUTO Expo .
A rider wants to take Bajaj Bike to places and FEEL LIKE GOD, tag your brand in my memories etc.however, the company fails to serve him again and again. The worst paradox to have for any business or for any customer.
Icing on the cake: My complaint no. ISR-970657 was closed and marked as resolved by some ### without my consent to which i have reescalated the issue and the company guy i met today was smiling shamelessly at me and telling me that it is my fault that i am not understanding about the problem.I need my parts back, I need answers as to why this was done with me and my bike. This is my 3rd Bajaj bike in my life. Never had been I was treated like this ever in 12 Years of me being a Bajaj Customer.
I dare any service manager of any company to challange me if I am wrong in any of my expections and disappointments. I am open to discussion .
My Contact: [protected]
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We apologize for the unpleasant experience you had. We have noted your complaint number and shared the same with the relevant team. They shall look into it and connect with you at the earliest to resolve your issue.
Regards,
Team Avenger United