[Resolved]  Bajaj Auto — bike servicing complaint - extra charges included in the bill amount - bangalore bannerghatta branch

Address:

560076

Vehicle number = ka0h1hh6870
Job card number = rjc[protected]
Job card date = 05/03/2018

Dear team,
This is to inform you that i m a regular customer of popular motor corporation (10479) in terms of bike servicing. One can check the details through my vehicle number. This is the third time which i have faced the same problem. The issue with the servicing team is that they say some amount at the time of servicing but when it comes to take the bike after servicing the price will be increased.

On 5th mar 2018 i gave my avenger 220 for bike servicing with job card number = rjc[protected]. By the service mechanic named mallikarjun ([protected]) it was explained to me that after servicing my total bill would be around rs 3610/- + 18% gst which comes around rs 4259/-

The complaints which i had made was to replace indicator and my front brake which was not working fine. At that time it was told that if required the whole kit will be replaced for front brake which will cost rs 650/- if not than will change only front brake piston which is of rs 150 to 200/- henceforth including the charge of whole kit replacement of front brake it was told to me that the bill is of rs 3610/- + 18% gst and i agreed to that. But at the time of delivery of bike it was found that the front brake is not replaced with the new kit and only piston is changed which is worth 200/- approx and the charge which was put on my bill was of rs 4482/- which was not at all acceptable. Please find the below mentioned price list that was told to me during the servicing –

Front brake kit estimated 650/- (Kit was not replaced instead only piston of worth 200 was added but still 400/- extra was added in the bill.)
Indicator 250/- (From my side complain was made to replace the indicator and indicator amount of rs 250/ approx was added in the bill but at the time of taking delivery it was told to me that indicator price is not added which was false statement.)
Total estimated bill = 3610/- (My bill should be of amount 2960 since new kit of front brake has not been added +18% gst)
Total bill amount 4259.8/- (I was charged rs 4483/- but my actual bill should be of 3492.8/- including of gst.)

One can easily make out servicing team of popular motor corporation (10479) bangalore are making fool of customer by charging more over servicing. I asked the concerned person to clarify over the bill but they were not able to clarify regarding the new kit of front brake which was asked to me that it will be replaced but it was not done.

After giving complaint to the service desk of popular motor corporation (10479) bannerghatta road bangalore it was found that my petrol oil pipe was not connected because of which there was leakage of petrol from my tank. I showed this to the concerned person in your team, he took some pictures of that vehicle and told that it will be taken care.

Since i know that bannerghatta branch it’s the normal thing that service charge will be more than what explained to the customer. But this somehow has to be resolved as its pathetic team performance from bangalore - bannerghatta branch.

Inspite of hefty charges over servicing from customers team bangalore is not able to deliver the quality work.

Kindly look into this issue as this is not the first time which has happened to me and yes it’s your (Popular motor corporation 10479) responsibility to explain the bill amount. I have raised this issue so that one should not experience the same in future. It was worst experience and full of negligence.

Regards
Zafar