Bajaj Auto — faulty bike and mental harassment by the company

Address:

Ahmedabad, Gujarat

Sir, I want to file a complaint in consumer forum against bajaj automobile. I purchased a top end model bike worth rupees 94, 000. From they very 3rd day, the bike started showing faults. Every now and then I have to be at service centre but of no use. They just wash the bike and give me back and the faults still persists. On the 11th day of purchase, the rear head lamp went off on its own! I again went to the service centre, I was shocked when they asked me to pay for a new head lamp! I mean its just disgusting! They said it doesn't comes under warranty, I accepted that (what else could I do?) Counless faults surfaced later like uncommon vibration of the fearing, suddenly the engine wents off and the bike won't start for Atleast 15 minutes. (Still my pulsar haven't even completed 1000 Kms!) And the list is long... Just in mere distance of 2 Kms, the engine heats like hell fire! And it smells as if someone is burning rubber tyres! Again I contacted service centre and after keeping bike for a day they returned me back WITH THE SAME FAULT STILL THERE! The sensors wont work and the auto choke doesnt work either. I have to accelerate atleast for 10 minutes every morning in neautral mode. The gears won't shift down and I had to literally slow down and press the gears downwards with all my power.. Even the odometer fitting is not proper and the service centre guys told me that they can't help it as it was manufacturer fault! So whom am I supposed to contact? What should I do? At last as a extreme step I want to file a complaint. Kindly guide me for the same. I would be so glad if you please show me a way out of this mess. Its my hard earned money. Regards.