Bajaj Auto — Frustrated with the service. Throttle to engine unresponsiveness at slow speed. Continuous blockage/ interruption in ignition.

I purchased a “Bajaj Pulsar 150 DTS I” motorcycle from KHIVRAJ AUTOMOBILES & INFRASTRUCTURE PVT LTD, Pallikaranai, Chennai in February, 2022. This motorcycle is a BS VI configuration. So far, I have driven the motorcycle for around 1300 Kms without any issues or below mentioned problems.

I tried giving the motorcycle for the first service when I completed 500 Kms. Not once or twice, I tried three times (three different days) in the same showroom (KHIVRAJ AUTOMOBILES & INFRASTRUCTURE PVT LTD, Pallikaranai, Chennai). They refused to take the motorcycle for service stating different reasons like power cut, house full etc.

At last, they voluntarily called me this month and asked me to come and leave the motorcycle for first service. Though I hesitated, they gave assurance and I went and left the motorcycle for first service on 06/05/2022.

I was called and delivered the motorcycle after service. This is where the issue started. When I drove back home, I didn't feel the same as when I left. It totally changed. The total performance of the motorcycle was not the same as earlier.

I don’t feel like driving my new Bajaj Pulsar anymore. I felt the difference in throttle to engine response.

The next day the issue got serious. The engine is blocking continuously at low speed (especially between 10 Km/hr to 30 Km/hr speed- odometer reading). I felt unsafe while riding in this condition when I fortunately escaped from a serious accident due to this engine's unresponsiveness for throttling.

On 13/05/2022, I contacted the showroom/service center and explained the issue and they asked me to come and they just interchanged the sparkplug for name sake and stated that the issue is rectified. And also spun a story that there is some update in the BSVI which is blocking the engine in this motorcycle and they need a device to connect and update this motorcycle or else the motorcycle will be like this.

When I drove the motorcycle again, I felt the same unsafe experience and literally the same blockage at low speed. The engine is totally unresponsive to the throttling action at slow speed. I contacted the Service center and explained the same. They asked me to leave the motorcycle again for that device connection and updating process. So, I believed and went to the same KHIVRAJ AUTOMOBILES & INFRASTRUCTURE PVT LTD, Pallikaranai, Chennai service center and left the motorcycle for servicing again.

I told them that the motorcycle is faulty after the first service and I want it to be recovered and I don’t feel good with my brand new motorcycle after the service.

The next day they called from the service center and told that there is a problem with a “Sensor” in the throttle line (Did not mention any specific sensor name). When I asked, why is the problem and where does it come from immediately after first service which did not exist previously. They said it is manufacturing defect from Bajaj Auto LTD. And said it will take one more day to rectify and they will cover it through warranty.

The next day, they called and told me that the motorcycle is ready for delivery and the issue is rectified. I reassured them that they were test driven after service and went to the service center after confirmation. When they delivered the motorcycle, I tried to ask, what is the issue with the sensor, where does it come from in a brand-new motorcycle and just the name of the sensor. Immediately, the service engineer, a mechanic, a showroom staff like 4 or 5 members gathered around and spoke like that there is no mistake on their end and these issues will happen in these motorcycle and tried to convince me that it is my fate to adjust these electronic repairs and they cannot be answerable for a manufacturing defect. The way they spoke and answered like this has destroyed my overall goodwill and trust in Bajaj Auto LTD.

When I drove back from the service center after this bitter response, I felt the same blockage and unresponsiveness between the throttle and engine and slow speed. I completely feel unsafe and threatened while riding the motorcycle on roads.

I heartfully regret this purchase from Bajaj Auto LTD, a brand which I had high value of trust and confidence earlier especially before this service incident. Now I am completely frustrated on my purchase with Bajaj Auto LTD.

· I want to know whether this is a blunder done during the first service or it is a manufacturing issue. Because the showroom/service center says it is a manufacturing defect.

· My question is, “Why am I delivered with a defective product from BAJAJ AUTO LTD INDIA.

· I feel unsafe whenever I ride the motorcycle after this first service. Engine is completely unresponsive to the throttling at slow speed and commuting. Even the engine sounds different in idling condition.

· When I contacted the service center after all this, they asked for another chance to rectify the issue. My question is what were they doing with the three chances given before.

· Are they getting trained with my motorcycle? Are they mocking the service and rectification? Are they really well trained on the issue with the motorcycle?

· Whether the issue is really existing as they said or it is with the injector and injection pump or with any major component of the vehicle?

· What is the resolution for me with this case? Am I supposed to own and use a manufacturing defect product (which cost me around Rs 1, 29, 000) from a renowned brand like Bajaj Auto LTD?

· What is the response for my time wasted three times within ten days and again asked for one more chance?

· What is the solution for the unsafe rides which I am having with the new motorcycle only because of some manufacturing defect/service center mishandling?

· Still now I didn’t get a proper answer for the issue and I was not told what is the exact problem with the motorcycle.

· I need a proper explanation and recovery from both Bajaj Auto LTD and KHIVRAJ AUTOMOBILES & INFRASTRUCTURE PVT LTD for the worst experience I am facing right now with a unsafe and defected motorcycle. I’m running for legal procedures on consumer rights (Safety, Information, Redressal, Consumer Education), if I’m not given with proper solution for the problem and unsatisfied, unethical customer experience for the product I purchased only on the trust which I had on BAJAJ Auto LTD.