[Resolved]  Bajaj Auto — inappropriate billing during free service period

Address:

South Tripura, Tripura, 799155

It was on 19/6/2018 i went to sree ram motors, belonia, south tripura, pin-799155. I was supposed to get my second free service for my avenger 220 cruise. But to my surprise they told me that i have to pay rs. 150/- as they had not net connectivity and i should come another day when i would be refunded the money. They took another rs. 20/- as the cost of dms. Now my questions are-
I) if they have no internet, how a customer can be made responsible?
Ii) why should a customer should come another day to take cash back? Iii) what about that extra rs. 20/-?
Iv) why should a customer should pay any kind of service charge?