| Address: | Udaipur, Rajasthan, 313001 |
Hello sir,
I am deepak gangwar resident of 3, jai shree colony, dholkot, udaipur -313001 (Rajasthan) had bought an avenger street 220 a while ago! It was the new model bought by me and therefore it didnt have that back seat! I had been told i can order the seat separately! Following the same i placed an order for the seat separately almost a month ago and it finally arrived! Then i called your rajmandir bajaj service centre sector -11 paras chauraha udaipur - 313001 to get the seat done but i was being refused saying the respective people are not available at the moment! This went on for about 3 to 4 days! On the 23/06/16 day i was being informed by your supervisor mr bharat that i can come on 24/06/16 with 1 hour in hand! Following the same i again went the next day at around 3 pm and met mr bharat and asked him to get my work done! But again i was refused by saying there are no people available till ramzan and that ill have to wait as they are not taking in any vehicles for servicing! Though i could still request him get the work done if possible.
Still i just requested mr bharat to get it done. I had already visited the service centre 4-5 times! But to my surprise he started abusing me badly and went physical! He tool my specs n all n tried to break it! I still tried to keep my calm but i guess mr bharat was drunk and didnt know what he was up to! I noticed a cctv camera there and i am quite sure as a proof the footage can be checked!
After that i approached the supervisor mr. Lal singh ji of the showroom to help stop mr bharat for his unscrupulous behaviour but to my surprise he didnt stop him instead he told me to come tomorrow or day after tomorrow and meet the owner! Niether mr bharat nor the show room supervisors body language was acceptable to me at all! The words use by mr. Bharat was unbearable and very cheap abusing was done to me. He said that he will kill me and my full family. And ask me to give some extra money for drinking. He also tried to snatch money from my upper pocket but he cannot do that.
The purpose behind me writing all this is to bring to to your notice that we as customers expect nothing but a kind behaviour and that our work should be done on time! Little delay is acceptable everywhere but this was the text of my patience and on top of that i am being badly abused by service worker for what? For asking to get the seat fixed for which i am paying! Is this the behaviour and service that you as brand provide to your customers! I had some faith in bajaj for which i went for this bike otherwise i could have gone for any bike or scooty! I have bought the bike gor almost a lakh! I am the person paying for it and in return i just expect a good behaviour and on time service!
I have already logged and fir at the goverdhan vilas police station, udaipur and they are taking there action! But i am writing this mail to bring to your notice this kind of an amiss! And also expect a quick and strong action to be against mr bharat! And with the concerning showroom persons also. After all this incident they are expecting from me to compromise and take f. I. R back which is not at all possible.
After that i came to know by other persons that he drinks at regular intervals.
This case has taken place at raj mandir bajaj sector 11, udaipur, rajasthan!
Sorry to say but this behaviour has not only cause me mental stress and agony but has also compelled me to loose all faith in bajaj!
So i request you to please take necessary strict action against them.
Thank you
Regards
Deepak gangwar
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