[Resolved]  Bajaj Auto — Not responding to complaint properly

Address:	Hyderabad, Andhra Pradesh, 500020
Website:	www.bajajauto.com

I have purchased an Avenger 150 CC bike (Chassis Number - MD2A85CY7GCG86281) on October 13, 2016 from your Sri Vinayaka Mobikes Pvt. Ltd (10382)., Kachiguda, Hyderabad.
I have taken my bike for servicing on November 02, 2016 to the same showroom's servicing centre, wherein I was informed by a mechanic that two things Trip Meter Knob Cap (rubber cap) and Avenger Logo in the middle of the Handle bar were missing.
I am sure that the show room did not provide me with these items at the time of purchase. I have informed the same to the servicing centre, where they said it is the customers responsibility to check all the accessories of the bike while taking delivery. I questioned them that, how can I question this as I am not provided with any checklist to ensure the presence of all the accessories? The servicing people are mum on this issue and they guided me to the sales section from where I booked the bike.
The person in sales bike made me sit for half an hour to advise me to meet the Works Manager. I met him in the ground floor of the building, to my surprise, he was so adamant and arrogant even in listening to what I was saying. The only sentence he was telling on requesting the CC TV footage of the day I bought the bike to verify whether these accessories were there or not is, "I do not have responsibility. I dont provide you CC TV footage. You meet sales manager."
I was so discouraged and came out of his cabin calmly since I did not want to argue with a person who did not care even to listen what I am saying. I proceeded to the bike and spoke to a mechanic, where he said that, you cant get the knob elsewhere, if possible, you steal it from others bike when you find one.
So many doubts raised in my mind, why the works manager is not providing CCTV footage.