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[Resolved]  Bajaj Auto — Pathetic Ownership Experience of Bajaj Dominar 400 BS4

Sub: Bajaj Dominar 400 ownership experience This is the "So called ownership" experience of my Bajaj Dominar 400 BS4 motorcycle. The Motorcycle was purchased in the month of October 2019. The happiest moment was made to "Not so Happiest" moment at the time of delivery of the vehicle due to delay in the process. After the delivery rode the bike and hoping to cover and pursue a wonderful riding experience with it, and that time started from the first service, service was done and observed some scratches and damages on the both mirrors. Later the bend in the handlebar was observed. this bend was said to be normal due to improper mounting alignment of the headlamp of the motorcycle, which was said to be normal on all the bikes. left the service center with the same condition thinking that some minor handling errors happened and ignoring them. The journey began. The vehicle was fine for some 2000km and started making weird noise when decelerating. Again, given back to service center for the checkup. The checkup was done, I was informed that the valve clearance was adjusted and the noise was brought back to normal condition. got the bike back, rode it for some more kms and there it is. again, the same noise. dropped the bike back at the service center. This time I was informed that the "Cylinder Head assembly" was replaced and got the bike back. again, there was an issue where a small layer of oil was floating on top of the coolant which was visible from the coolant lookup window on the reservoir tank. And the oil leakage was observed left the bike back and the reservoir tank was cleaned but still the stains were visible. later the reservoir was replaced under warranty. Got the bike and rode for some more kms. Now the paint was peeling off from the crank case, left the bike for the same issue. there was some argument with the manager so that the paint peel off was happening only in my bike but none other bike had this issue. I was told that this happened due to usage of hard water to wash the bike and bad weather conditions. if this is the case then what testing have you people done on this bike. Later the argument turned out to be "It's my mistake that the bike was not taken care of". no, it's not. I did care well. I serviced it on time and got the bike to the service center whenever there was a problem. Whenever my bike is out from service center it was going back to the same place with some issue. I never ridden happily in the span of 2 years. This is total disappointment for me. The free services which were about to last for at least 20000 kms were done before 17000 kms. On top of this there is COVID. I observed the paint peeling off also happened on the starter motor also which was later replaced after so much of argument. I didn't understand till today what's going on with my bike? The crash protection guard bolt was found broken due to vibrations. Why are there so many issues popping up whenever I get my bike serviced in service Centre? Recently I gave the bike for service, "first paid service". I got the bill for about 3500 with the same issues on the bike which I was told to address when I gave it for service. After the service I planned for a ride and ended up with coolant leakage all over my boots and pant. I was so frustrated. I called the concerned person, there was no response since it was Sunday. I called up customer care and asked for assistance which didn't work out. rode the bike back to the service Center with the same condition on the very next day, mentioning some issues and coolant leakage was the prime concern. people said it was coolant overflow from the reservoir tank. When I checked the see-through window, the coolant was there but wondered how it was missing inside. later came to know that the coolant wasn't there, that was the stain and there was no coolant in the reservoir tank. The coolant reservoir tank got replaced. After one week I got the bike back with the same erratic idling issue and vehicle cutting off while shifting gears. I have observed the vehicle climbing the steep without any throttle input with MIL on. The coolant level is more than the max line when the bike is parked in side stand. This was after I got the bike from the service Center solving the coolant leakage issue. I can still see so many parts on my bike catching rust due to paint peel off. I have owned "Royal Enfield Thunderbird" and ridden “Mahindra Mojo "and I can confidently say that I know how to handle the bike in different terrains. My Thunderbird was done about 47000km on the Odo, that gave me many memories and pleasant experience than BAJAJ Dominar400. I just wanted a modern bike with good power and torque figures which I can afford. I was hoping my journey with Dominar would be a "Dream come True" but it turned out as a "Nightmare". I no longer have that interest to continue the ownership of this bike. Thank you, BAJAJ, for the most worst ownership experience, by this I have learnt a lot that no one is knowledgeable to handle bikes properly and address customer problems. Please find the attachments for further videos.Thanks Manjunath RVA proud owner of Bajaj Dominar 400 BS4
KA 05 KV 9052
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Jan 20, 2022
Complaint marked as Resolved 
Verified Support
Dec 20, 2021
Bajaj Auto Customer Care's response
Hi Manju,

We would like to hear from you and discuss any issue that you may have faced. Request you to call our customer care number [protected] OR register your concern on our website at http://bit.ly/2bNKlSK. You can also write to us at [protected]@bajajauto.co.in

Regards,
Team Bajaj Auto
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Dear Costumer care of Bajaj,

My Dominar[protected] is also same engine noise issue came in just 2500 Km, I just serviced in local authorized Bajaj service center. they did not solve the problem and my bike also heating and come bad noise so pls do the needful of advise,

Santosh
+977 [protected]
Hetauda, Nepal

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