Bajaj Auto — Spare part not available

Platina ES comfortec 100cc carburetor replacement request is pending for more than 20 days now at Raj bajaj service center at Raey Road branch of Mumbai.
Service station staf[censored]s telling me that the confortec model is no longer made by the company hence its carburetor is difficult to get from bajaj.
How can bajaj scam people into selling its product and shortly halt yhe production and force people to buy other products.
Pls help me on this.