Bajaj Auto — Two Wheeler Service Not Done Regularly and Deficiency in Services

Address:

Bajaj Sales 13006 - Plot No. 632, Khandsa road, Gurugram, Haryana

I had gone to GSM sales (13006) at Plot No 632, khandsa road, gurgaon, haryana on[protected] for servicing of my avenger 220CC bike having no. KA01 HL 5877. Job Card No. RJC[protected] and Invoice No. CINV[protected].
Service advisor advised me to get AMC issued and as per the advice and benefits, I purchased the same for an amount of Rs. 1415/- and left the bike there for servicing. It is to be oted that there were no major repairing or part replacements in the vehicle and it was only a basic routine service which I usually get done.
The next day I went to pick the bike and duly paid the invoice amounting to Rs. 1436/- and found that the complaints regarding the noise from the vehicle still the same. I escalated the thing to Mr. Kamal Baskhi but he couldnt help. Then I raised my concern to Mr. Atul (Quality Manager) regarding the isses. I told that I had specifically mentioned in the job card regarding the noises in the front and rear brakes, noises pertaining to chain beneath the seat and so on. but none of them was repaired at all by the serviceman, Mr. Bali. The supervisor, Mr. Rahul instructed him to repair the brakes and he did the same when I reached there to pick my bike upon escalation. There were irritating noises coming from the vehicle as if it was not at all repaired. The trust and loyalty was broken along with the monetary loss of Rs. 2800/-+ (servicing and AMC cost).

When I reached, I called them and apprise them of the unsolved issued to which Mr. Atul had casually said me to come again and get it done at the service centre. I was very shocked to listed that careless and casual behaviour. Instead of apologising and getting it corrected, he asked me to go there and waste my time again. I had to leave the office now and get the same repaired again which is a total loss time, efforts, fuel, money, loyalty and customer service and eventually ended up being deficient in providing the basic service of being an authorised service centre of India's one of the biggest two wheeler manufacturer and industry leader. Now I want to cancel that AMC, get my bike properly repair and a reasonable compensation for the loss of time, energy and money.
Even the basic two wheeler service could not be done properly by the authorised service centre and will escalate the concern to the everywhere possible level in the Company and even file the consumer complaint for being deficient in providing services.