[Resolved]  Bajaj Auto — unethical behavior

Address:New Delhi, Delhi, 110044

Hello admin,
My name is aman sharma. I purchased a black pulsar rs 200 non-abs on 25th may 2016. On my 3rd free service the ass (Tsc bajaj okhla) refused to clean my air filter and i was told by the manager that it takes huge amount of time to open the bike and clean the air filter. I told them that it is written in the service manual that it need to be clean after certain kilometers but they refused and asked me to take the bike to another service center.

I did so as it was mandatory to clean the air filter.
Now few days back i was getting a battery signal on my instrument console, which means my battery needs charging.
I charged my battery and the bike was fine but it was again down in another 15 mins.
I took my bike to the service center on 8th november and i asked them about my battery warranty as it was stated in the manual that battery has 18 months warranty.
They service guy says that i cannot avail the warranty for my battery as i was not servicing my bike there.
I don't understand that when i was servicing my bike in that service center they were refusing to clean my bike and they refusing to change the spark plugs, they refused to clean the air filter and they also refusing to clean the petrol tank.
Whats the point of getting my bike serviced if they are not willing to do it and now they are refusing to provide me the warranty for my bike.
The service guy was misbehaving with me.
Its a kind request to you guys that please help me regarding this issue and now my bike is in the service center and they are saying that it will take 2 days to analyze the problem.

I want my bike in working condition as i use it for daily commuting and my office timings are getting hampered.
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Dec 15, 2017
Complaint marked as Resolved 
Bajaj Auto customer support has been notified about the posted complaint.
Verified Support
Nov 14, 2017
Bajaj Auto Customer Care's response
Hi Aman,

We regret the inconvenience caused. We value our customers' trust in us and do not encourage any negligence towards them. Kindly call our customer care number at[protected] or register your complaint online by clicking http://bit.ly/2bNK4z5 You can also write to us at [protected]@bajajauto.co.in, our team will provide the required assistance.

Regards,
Team Pulsar
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