Bajaj Electricals Complaints & Reviews

I had booked a complaint about my pedastal fan on 6th july - call id ahm[protected]-1 against which no action was taken.
I booked another one - call id ahm[protected]-1.
Against the second call, a mechanic called to repair the fan after inspection of which he said the motor needs to be replaced.
A few days later he appeared with a replacement motor, which turned out to be defective!!! The mechanic left my place with a promise to come back with a fresh one.
Surprisingly, the same evening ii get a message that my complaint ha been resolved!!.
In reality the mechanic left the fan to be repaired in "dismantled" state, not bothering to reassemble.
I have three more gadjects of bajaj, but i am totally disappointed by your service.

Order Id - 109173, Order Date - Saturday, undefined/‎11‎-‎07‎-‎2020/undefined at ‎21‎:‎16‎:‎45, One the same day, I have sent a request to cancel my order since there model displayed is acceptable to me. next day, I called customer service but no one picked the phone. No response to my email even after one week. They are suppose to deliver the product itself within a week. There is absolute silence and unresponsive company. Going by the name of the company, I thought their service will be better. But the online business is found to be worst. The company talks a lot in public but not properly treating the customers.

I purchased Morphy Richards Marvel Supreme mixer grinder of 750 Watt on 20 August 2019.
Item Code 640043
From Starting the appliance wasn't working to its expected level, especially the chutney jar. Between August 2019 and May 2020, 3 times the person from service center visited and replaced the chutney jar. In the fourth instance, I escalated the complaint directly to high offices in the company instead of dealing with service centers. We want the replacement of the product as they have given us a faulty one.

The official response in Bajaj Electricals have been very pathetic. After series of mail exchanges finally its Branch Service Incharge, Mr Anurag Tuteja called and agreed to send a technician. It is pertinent to mention here that Mr Tuteja is highly unprofessional and pathetic person. In his first call only he refused to undertake any request of replacement even though the product is in warranty, and only agreed for any repair.

Then on the day the technician came, another hopeless person, he told us to fill entire jar with coriander leaves to make proper chutney. Now in which household does anybody eat 1 kg of chutney daily. Then we agreed to give him that much of ingredient on condition that if it didnt grind to the expected level he has to replace the product. On this he became defensive and left the premise.

Mr Tuteja response to this was that we havent cooperated, he was defensive for his technician and didnt do anything.

I intend to take bajaj electricals to consumer court as i have lost my patience.

Tushar Srivastava

I ordered at 9-july-2020, given expected delivery in 7 working days, i have called to customer care and they are not responding (Disconnecting the call and saying we are not responsible for this order), after repeated calling, one of the executes told that i will get call back from the web order department regarding the status of the order, but i did not get any callback

I mailed to customer care but no response, could you please give us your support to get my order or to return my money back.

Order number 108714

Sir my cooler moter is not working for few days I complen to Bajaj service 2 worker come as on 7 Jul 20 and change my moter but moter cost is 1500 samthing but he takes me 2300.
I ask him pl show me his but he can't show me his bill

Purchased yr watter heater and waiting for yr mechanic for installation from 8th july
He told that ge will come but not turned up till now further he is not attending my phone also. As a customer i am very much unhappy and i feel i have done a blunder mistake buying yr products your service centre kumbakonam behaviour not up to the mark. Direct them to attend for installation kannan [protected] service centre location kumbakonam terheater 10ltr on

Dear bajaj team,

I brought a bajaj gx4 mixer grinder on 25th june 2020.on 29th june 2020 it suddenly stopped working i informed the same on bajaj toll free number.i was informed that a technician will visit in 48hrs no one has visited so i mailed on [protected]@bajajelectricals.com but no asisstance was provided.The customer care person only gave me call id by message no complaint number was given.
Below message received from bajaj
Greetings from Bajaj Electricals! Your Call ID is MUM[protected]-1 .To avail the warranty, showing of Bill and Warranty card is mandatory. Please share Secret Code 3513 to engineer only on call resolution.
Kindly do the needfull to resolve the issue.Now ut has been 8 days and even after several mails and calls to customer care i have not received any response.kindly do the needfull and solve the issue.
Regards
Rahil

Pedestal fan is not working, fan is under warranty please send represent for repair contact number [protected]
Address :
H. No 38-a
Vatika
Sun city vistar

I buy new FAN but it nosing so much

I bought Bajaj Cooler on 26 May 2020. But within a month one of its base wheel broke and Bajaj's people instead of repairing or replacing the wheel asking me to shell out 650 Rs for all 4 wheels. Its pretty clear that wheel must have been in very poor condition in the first place.

I have enclosed the picture of cooler, bill (containing phone number and address) and broken wheel.

My compaint id is DEL[protected]-1
I hope hope my grievance will get addressed in fair manner so Bajaj Electrical will replace the broken wheel free of cost considering its a newly bought product.

Dear sir, we are trying to connect bajaj customar care, but we colud not reach them, no one respond in phone calls, please arrange something that's why we contacts you its very urgent.
Phone no - [protected]
Royal engineers co-operative society ltd.
Subhajit banduri
Jr. Engineer.

I have been complaining about my geyser not working since long 3 months now. But no one is paying any deed. They provide a new complaint number everytime i call and then it gets auto closed.
I have dropped more than 50 mails till date to the consumer care email id.
But no one came to check it.
Worst experience iam facing. So much of follow up.
This is frustating.

I have bought the water geyser bajaj shakti, 25 leters on 16.5.2017 since then 3 times we faced problem of leakage in the tank of water geyser. No doubt complaints were met and got repaired. As per suggestion of the service engineer i bought pressure volve and got fitted to resolve the issue, but in vain. After every repair it lasted for one to two month or so. Can it be repaired properly and permanently?. This is the second complain since the last incident. Please help.

This is regarding my cooler whose motor shaft is jammed due to corrosion, i need a call back from bajaj electrical technician to explain him further, perhaps if required need to change the motor.

Dear sir,
I brought a dc 55 dlx cooler from ramesh sales and services vindhyanagar singrauli madhya pradesh - 486885 on 31st of may'2020.
After 6 to 7 hr working cooler started creating smoke and this was happened early in the morning.
Please arrange for repairing asap.

Couplings of food processor not working, once i got them replaced on payment basis, but the problem re-occurs just after a month. There will be problem in the machine, by that the problem re-occurs or else i have to spend to replace couplings on monthly basis.

Bajaj flora water heater this time not working mode

I hv bought Bajaj cooler Model name DC 2016 Glacier last session 15/06/2019 and now now I am using start this session 21/05/2020 it's motor going melt and I am raising complant wide number Greetings from Bajaj Electricals! Your Call ID is NOI[protected]-1 .To avail the warranty, showing of Bill and Warranty card is mandatory. Please share Secret Code ----- to engineer only on call resolution.@ but not get any call from Bajaj

Table fan stop not working

Motor is not working.