Bajaj Electricals Complaints & Reviews

I purchased Bajaj Food Processor Fx 1000 Dlx around 6 months back(19/11/2021), thinking that its an established brand. But one fine day we started the mixer and we stared smelling something burning. The executive who came from service center said that some plastic part is damaged inside. He also mentioned that plastic part damage is not covered under warranty and we have to pay it get it fixed.
My question is, if a company is using sub-standard material and the product is damaged then what means does a consumer have to identify the quality of the product. We pay to the company relaying on their brand value but if in return the brand is giving sub-standard product, it should be treated as cheating.
Secondly, even after around a week after requesting the part, the part is not replaced yet by the service center(SR Enterprises, Shop No. 21, Sector 4, Greater Noida) and there is no time provided by the service center.
So, I am feeling cheated again even by the service center.
I want my product to be working again either by replacement or by repair.

Sir,
Please change my blender immediately which is out of order and under warranty upto 2024. I raised the complaint your technician visited and changed the lower part but even then it didn't work.The most weired thing He even applied the mustard oil on it.
I am undergoing too much mental harassment as i am unable to use the product when it is the most needed.Please immediately replace the defective product and fulfill ur promise which u make during selling of the product. Otherwise it will bring bad name to ur company as i am going to tell my friends, colleagues, relatives and students in India and abroad how pathetic ur services are and u fleece ur customers and take them for ride.
I hope u will immediately fulfill ur promise to honour ur commitment and for the welfare of customers at large.
Regards,
Kanta Garg
[protected]
[protected]
123, Ekta Avenue near 24no phatak, Patiala, Punjab

I have raised 2 complaints for water heater leakage issues
Both are closed by the dealer without me providing a secret code, and without proper resolution
Complaint ID: BAN[protected]-1 and HUBI[protected].

First complaint was raised on 25/04/2022 for water leakage issue.
The product was purchased online at Amazon on 16th May 2020
The technician visited and confirmed its a tank issue and closed complaint

I was asked to raise another complaint for replacement of tank. It was raised on 11/05/2022.The dealer ( BCCD Name: [protected]- Hi Like Electronics) provided me a replacement tag on 13/05/2022 with 1 month validity and asked me to contact seller for getting replacement done.
Dealer closed complaint again from his side without full resolution.
I did not provide the secret code provided while raising complaint, but still dealer could close complaint.

1) Why provide secret code for complaint closure to customer, when dealer can close without requiring it. They can close with no resolution at all and customer needs to keep raising new complaints .
2) For warranty claim, manufacturer is responsible for resolution. How can you provide just a replacement tag and ask customer to contact seller,
What is the responsibility that Bajaj is owning ?

After this, I tried contacting seller and since it was bought online via Amazon(cloudtail India Pvt. Ltd), I have no means to contact them.

Amazon informs that warranty claims has to be taken up by manufacturer.

I tried contacting Bajaj multiple times via email, WhatsApp chat, calling customer care, I have not got any response since 13th of May

I have bought this air cooler in 31/Mar/2022. Now the cooler is not working. Its been 15 days since I bought this product. Since the return window for this product is only 10 days, Now I am not able to return this product. I am also not satisfied with the product over all functions. Kindly return and refund the product.

My fan is not working in just 10 days

Sir maine to lagta hai ki bajaj ka fan purchase kr k bahut badi galti kr di hai ek to abhi new fan ko 8 months hue hai aur problem aa gayi hai aur customer care m support kr n k bajay phone ko cut kr dete hai mere ko sabhi ne kaha Crompton ka lena but designer fan k karan maine purchase kiya ab mai sab ko yahi bolunga ki bajaj ka fan koi bhi mut lena customer service bahut karab hai mujhe jaha bhi likna padega mai vahi pr y sab lik dunga bajaj ka fan kabhi bhi mat lena

Service is Pathetic, We have raised the request to repair the Cooler, the engineer visited from Bajaj Electricals, they have replaced the Motors with 6 month warranty charging INR 4K + visiting charges, they have damaged the cooler with not properly opening the sideways with proper tools . Engineer are not that professionals don't know about how to open with proper way also delaying the Parts which is frustrating .The Customer care are also pathetic, they are not concern about the complaints .. nd responding like will take 3/4 days to resolve already 15 days gone with no resolution ..Request my concern

I have placed an order on https://shop.bajajelectricals.com/
Date - 1 Apr, 2022
Order ID - 195346
It payment for the shopping is done successfully and received confirmation SMS stated that products will be delivered within 6 to 7 days.
Today is 12 Apr, 2022 and there is no update on delivery.
Order status on the portal is showing "Ordered" from the beginning and no progress after that.
I reached out to all customer care options given on Bajaj Electricals website -
Phone num[protected]
WhatsApp - +[protected]
Email - [protected]@bajajelectricals.com
No response given over email. Agents on phone and WhatsApp said they don't know status but their senior will reach out to me on it.
I never got any call back for any person of Bajaj Electricals.
Collected a ticket ID from the agent[protected], though not sure if this is of any use.
I need to understand if Bajaj Electricals will deliver the purchased products or not. If yes, then when.
If they don't want deliver, I need to understand how to cancel my order as no option available in the web portal. Customer Care Agents too didn't help on this.
It seems Bajaj Electricals is running a scam

I had purchased a table fan juts 2 days ago and its stopped working in 2 days
What kind of Pathetic Product your company made...

This is to kindly inform you that i had purchased a bajaj room cooler
: DC 55 DLX new[protected] on 5th april 2022 and was delivered to me on 8th april 2022. serial number of the product 03541.
the same product does not provide cooling at all ". it only works as a
ceiling fan within the so called cooler. further i had registered the
problem with bajaj customer care team. the product was then inspected
by servicing team today on 10th april, 2022 and their assessment and
redressal was highly unsatisfactory, the service team claimed that the
temperature during the summer is too high that the cooling effect of
the cooler is not felt which is completely absurd explanation to a
customer.
hence, i request your croma store team at currency
tower, A219 raipur, -492001 to take remedial action by kindly return this defective product as soon as possible. i hereby attach the
invoice details as well -

Infiniti Retail Limited Trading as
CROMA
Tax Invoice
Raipur-Currency Tower-A219
Raipur-492001
Phone Number :[protected]
GST No: 22AACCV1726H1ZO
[protected][protected]
Till No:1005
Order Number: SOA[protected]
Created By: Shree
Date & Time:05/04/2022 21:53
ZPLU - Bajaj Room Cooler DC 55 DLX New
248029 YQ/XV 1
10400.00 10400.00 HDEL
[protected] [protected]
HSN CODE: 84796000

I bought the product through prepaid and suddenly it got cancelled and I didn't get any refund for the item.
Item details:Invoice no.:190870
Item code:270040
Item name:Bajaj Toaster SWX 3 New

I ordered the following product BAJAJ MAJESTY SWX NEW TOASTER and it automatically got cancelled and the refund is not initiated.Kindly look forward for the refund.
Details:invoice no:190870
Item code:270040
Name:Dilip Raj
Source:bajaj electricals.com

We have purchased a Bajaj gas stove (SS 2B) on 12.06.2021.Just within a few months the oven was malfunctioning & as it was within warranty we contacted bajaj regarding this. A technician visited & after checking he gave us a replacement slip . So we received a new gas stove from bajaj as the technician confirmed that the old one was beyond repair. But after just few days the new stove also started showing the same problems & now when we are contacting bajaj they are harassing us & they denied any help as well . The stove is still under warranty so they are bound to provide us service which they are not providing .

I request for a complete money refund & I am also ready to give the faulty stove back as it is very risky for us to use a faulty gas stove.

I ordered a bajaj Majesty ICX 7 Induction Cooker on 6th March, 2022 through website of https://shop.bajajelectricals.com/ and I paid the amount through Credit Card. The item was mentioned to be delivered within 7-10 days. On 9th March, 2022 I got a call from bajaj executive(Vineet Kapoor) that the item is not available So he said We will cancel this order and amount will be refunded. So I wait for order cancelation and I follow-up on email and Customer care phone number. but Till date no action has been taken. I sent mail to bajaj customer care and sales section also but till now the amount was not refunded to me.

Sir/Madam. I had purchased dry iron from bajaj electrical and same was not working (no heat) .. Already the same was attended ur technician Nov 21 and again am facing problem.. Model - . Bajaj Majesty DX 6 1000-Watt Dry Iron (White) |
B01C8P29N0 ( B01C8P29N0 ) and purchased on 17.03.2021.. Pl rectify the issue under warranty..

I got a call from naukari. Com she said your resume is shortlisted to bajaj electricals to get interview id at now should pay 1000 thorough Google play

I purchased a Bajaj OTG 3500 TMCSS through Amazon as the model was not available at Reliance digital or Chroma closest to me.

However, the top left part of the OTG's roof was caved in when the box was opened.

The product was delivered by a delivery guy and no one from Bajaj was sent for a Demo either.

It's been 2 days, I'm neither able to use the OTG nor get it replaced or refunded. Have been continuously trying to get to the customer service but to no avail.

The product was delivered in Delhi Cantt.

Request you to take prompt action on the same and get my product replaced immediately.

The product doesn't work from the date I purchased, I raised this issue from I purchase date 2 Nov 21 but no one takes responsibility for this.

I bought the Heater on 25/11/2021, the installation engineer came in and installed the water heater a few days after delivery.

On 20/12/2021 the heater developed an issue where the green light for heating would not work, I have been trying to call up the Bajaj Helpline at[protected] but seems all lines are busy always I have raised complaints on their website or their automated Chat application yet no response.

Need assistance here ASAP

Regards
Shubhanjan Saha
Mob : [protected]

I pitched new geyser and it got installed after 3 days even after multiple follow-ups.

Now after installation it's giving electric shocks. I checked with tester it's inlet outlet pipes having full current. This is the quality of brand and safety measures.

Please reactify issues asap otherwise replace the product