Bajaj Electricals — ceiling fan complaint

Address:

Hari Enclave, Hari Nagar, New Delhi, Delhi, 110064

I have logged the complaint for the sound in bajaj ceiling fan on 16th sep, since then logged complaint 4 times. The technician sujeet kumar visited 4 times but he could not rectify the fan until 30th sep; now he does not attend the phone. Customer care routed to vijay kumar but no response; spoke to saurabh shukla; sent him video of fan 3 times; he assured someone visits but now he also does not pick up phone. Customer care again routed to mr. Baneerjee but no response from his side as well.

I want to understand that if customer care does not have the authority to question the outsourced agency; then whom should customer go and ask for the repairing the fan.

Complaint numbers: 1. Del[protected]; 2. Del[protected]-1; 3. Del[protected]-1; 4. Del[protected]-1