[Resolved]  Bajaj Electricals — Electrical water heater - 25 ltr lavo (morhi richard)

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Bought above mentioned gyser on 26/10/2014, i was very satisfied till the time there was a leakage problem and i have to deal with worst customer care of Bajaj. person came to check and he said we need to relace but bofore that we have to take some photographs and get the approval.

He charged Rs. 350 as visit charge and took some pictures of Gyser which he shared with his boss.

After regress follow up of 7 days; finally i got the approval slip which i went to collect from A-34, Sector 49 from Mr. Satish.

Mr. Satish mentioned that i need to take my old gyser to the dealer i bought it from and he will replace immediately with new one.

i went to the dealer named C.S.ELECTRIC CO. SHOW ROOM - B -1/37, D.D.COMPLEX SECTOR 18, NOIDA . He mentioned he cannot replace that till i pay him Rs. 800 as he not have same model.

On that i mentioned that is not my problem if company is not giving that model; dealer should replace free of cost as i had the approval slip, on that he mentioned till the time i pay he will not replace and i can leave.

Lastly he paid him Rs. 500 (400 cash and 100 debit card), then he replaced my old gyser; but he did not gave me the cartoon neither the remote with the gyser.

Then again i have to call bajaj for installation and paid them to install the Gyser.

I all Approx Rs. 1500 was paid by me to replace the Gyser which is on warranty.

Last but not the least i want someone responsible to contact me and take action against the dealer who charged illegally without giving receipt to me.