Bajaj Electricals — food processor fx10- horrible service

Address:

110085

Dear sir/ madam
I have purchased this processor in 2010 and till now a very satisfied customer with this product, but the main problem which i have faced these days is with the service centre; details of the problem as follows-
I registered a complaint with bajaj electrical service dealer supriya sale & service on 16th november and who provided me service on 16th november in which they replaced the motor by 17th of november.
1. The issues started with series of lies and wrong commitment it started with that the old motor has to be deposited in the company, then he said that the new motor is only designed with two speed control.
2. While kneading the flour we realised that one that the switch was not properly fixed and the and the belt rotating gear was loose as the rotating part was not able to rotate the processor thus it brushed the gear.
3. On 24th november the service man checked the processor again and took advance money for gear replacement still for next 10 days he did not show up under the pretext that the part was not available. Finally, when i had called the service centre then the part was made available and then this service man had issue and was not ready to come on the time given 3.30 pm to 5.30 pm (As wife was a school teacher) and he told that he cannot also come after 6 pm and due to my talking to the service centre he behaved very rudely to my wife on phone and asked to take a leave if we wanted get our processor fixed.
4. Finally he fixed the gear and now after fixing this gear the motor is working on three speeds as well. But due his grievances or lack of his knowledge he has fixed the new motor in such a way that it is eating away the coupling 0f all our jars. I have got one replaced by a private dealer but now it has eaten the couplings of another jar as well.
5. The incharge of the service centre also feels that maybe the adjustment of new motor was not done properly that is why it does not fit to the coupling.
6. I just want few questions to be answered which i are really hard to digest –
A. The service centre person said that if we do not give our old motor (Out of warrantee) then we must pay the gst on new motor. (How can these be related) when we are paying on mrp. Bills attached
B. Second there is no warrantee on the original motor purchased (From oem). As per the service centre there is no guarantee of even a single day, where as i was told that the guarantee was for 3 months.
C. Why should we bear all this cost and agony when there is no fault and why should we bear such heavy cost if the service centre technicians carry less expertise then private / local service centre employees.
D. How can a company like bajaj give its service centre dealership to such inexperienced people.
With warm regards,
Tarang bharti