[Resolved]  Bajaj Electricals Ltd. — Replacement of Two New Bajaj Celing Fans in Guarantee Period

Address: Pune, Maharashtra

Hi,

We have bought two Bajaj Spectrum ceiling fans on August 14, 2013. Since that time

both fans gave problems. At the beginning they had wobbling issue for which we

approached Bajaj's customer care toll free number and they replaced blades of one of

the fan. After that we had to make 2 more complaints for one or the other fan. Later

on due to winter season fans were not in much use and time passed on till the month of

March of 2014.

Since March 2014 we are continuously following up with the customer care for noise

that both fans were making. Finally green signal of replacement of both Fans was given

by Mumbai office of Bajaj Electricals and as per email from them person from Pune

office visited our house for replacement. But as intimated earlier also to Mumbai

office that Fans were purchased from CSD of 9 BRD, Vimannagar, the person visited has

refused for replacement stating canteen fans are not replaced.

I told him both fans have 2 years guarantee and we have canteen stamp and guarantee

card as well. Then how come he can say such thing. He said he need to confirm and left

and never contacted back.

Again we approached Mumbai office and finally they gave me contact number of Mr. Naval

of Pune office who directed me to M.S. Enterprises who deal with canteen things and he

assured me of getting replacement from M.S. Enterprises, Bopodi, Pune.

Next day on 24th April person from M.S. Enterprises came, checked both fans and found

that both fans were in totally out of order condition which new fans shouldn't be. One

had bearing and greasing gone and for another one he also wondered how that fan is

running as it was totally a rejected piece. He took both fans along with him telling

us that we will get replacement in around 5 to 7 days' time. Still nothing happened

nobody reverted back for which we again approached Mumbai office, Mr. Naval and

service center as well as Mr. Nitin Mane who looks after service of CSD products but

nothing happened everybody either avoided or said they will get back to me in 5 mins

to an hours time but nobody got back. Finally on May 5, the person of M.S. Enterprises

who took our fans came to collect blades stating that they will give replacement and

until now they were working on repairing of those rejected quality fans to give it

back to us. I do not know why Bajaj calls it a guarantee rather than warantee if they

are selling rejected piece and are not willing to give replacement.

Until today, i.e. May 15, 2014, we have not received New replaced fans as if we have

done some big blunder crime of Buying from CSD. Irony is both fans have simultaneous

serial number for which Bajaj cannot say out of 100 pieces there is a probability of

one such piece having a fault because we have both fans in same condition. It seems

both these fans must have been replaced for some customer in outside market and again

repacked by company and supplied to CSD which unfortunately came to us.

My letter of complaint is too big to read but I had to write to mention all details &

problems we have gone through and & still going through with the hope that someone

will look into this matter before 2 years guarantee period is over and will give us

the new fans immediately. Already 9 months are gone.

Details of Fans is as follows:

Product : Spectrum 01 C/F 1200 mm
Batch No. E0110713
Serial No. of the Product : 10516 & 10517
GC SI. No./Code No. 0387125 & 0387126

I do not have complaint number of year 2013.
some of the complaint numbers of year 2014 are 3073176 / 4283910 / 4347190

Complaint is registered in the name of Geeta Naik

Registered Mobile Number is +91 [protected]

Thanks & Regards,

Neeta Naik
+91 [protected]