Bajaj Electricals — not satisfied with resolution - very unprofessional

Address:

Ghaziabad, Uttar Pradesh, 201010

I purchased bajaj majesty 25 liter geyser on 12-nov-12, as per product i have warranty of 5 years on water tank. Recently i observed leakage problem in water tank and register complaint number no[protected].

Complaint was addressed by sr enterprises, indirapuram. A very unprofessional service center they don’t have sense to talk to their customer. They are not bother about whether customer is satisfied or not the only thing that matter for them is service charges.

As per visit there was leakage in water tank, service boy told be to give 350 rupees as service charges and water tank will be replaced in 3 to 4 days as it will be shipped from company. I trusted him and gave 350 rupees.

Later i got an automated message on my cell that my request is resolved. When i approached service center they are now denying and saying water tank can’t be replaced. I as an customer need to talk to their manager for approval.

Why i need to talk to any person for approval. I purchased the produced. I have original bill with him what else is required. A very unprofessional way to deal with customer don’t have any sense to talk. Rude language.

Sorry to say i won’t purchase any bajaj product in future and will neither recommend anyone to purchase due to pathetic customer service.