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Bajaj Electricals — received defective product and not solving the issue.

I am madhan sekar. I have ordered bajaj led glow 648 lr rechargeable lantern from bajaj electricals site. Order id is bel001b0533310 and the value is 2066 rupees. I received it on 17 march 2018. I received a defective product that its not getting on, even after charging it. I tried contacting its customer care specified in its website but they are not ready to lodge a complaint on this. Please help me to get a new product or repair it for me. Otherwise, refund my amount.
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Complaint Status


[Mar 18, 2018] Bajaj Electricals customer support has been notified about the posted complaint.
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    Bajaj Electricals
    Customer Care Service
    Customer satisfaction rating
    44%
    Complaints
    982
    Pending
    0
    Resolved
    407
    Bajaj Electricals Phone
    +91 22 2204 3733
    +91 22 4128 0000
    +91 22 2204 3780
    Bajaj Electricals Address
    51, Mahatma Gandhi Road, Fort, Mumbai, Maharashtra, India - 400023
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