Bajaj Electricals — Spare parts prices

Placed a request for repairing of Induction Cooktop.
Repairing costs are barely 500 to 600 Rs lesser than the new product price and less that with one time customer service charge of Rs 250.
Customer relations manager advised to go for local market replacement if the cost looks too high.
Has Bajaj stopped thinking for its customers?? Why are they giving such services if the repairs are also costing high

Case ID - KOL[protected]-1