Bajaj Electricals — storage water geyser repair issue since last 10 weeks

Address:

Mumbai City, Maharashtra, 400706

I have bajaj electricals - 15 litre storage gyser. It gave an issue first in the month of sept 4, 2017 and i lodged complaint for repair at their customer care at number - [protected]. Pathetic service from bajaj started since that point. Whole sequence is as below,

1. Technician came after 2 days and went back stating he don't have apart to replace.
2. Since no body reverted back for 3-4 days, i gave follow up call to know status. Customer care was not aware of the situation. Service centre at seawood, navi mumbai mentioned that part is not available from bajaj electricals..
3. Somehow technician arrived on 18th sept and part was replaced. Gyser started working.
4. After 4 days, gyser again stopped working. Meanwhile we also realised that technican has messed up with indicators.
5. Again called up customer care. Again same story of part not available.
6. After many followup with customer care and service centre, 3rd weeks of oct part was available. It was replaced. Indicators were not working. Technician demanded for additional money for repairing indicators which he only had messed up. We still agreed. He said he will come in 2-3 days time and replace.
7. After 4-5 days, gyser stopped working again. Lodged the complaint again.
8. During this i found that customer care and service centre are not at all in sync in fact they are not at all bothered for customers..
9. With many followup, technician, came and did some thing, gyser started working. He replaced indicators and we paid for it.
10. After 4-5 days, on 9th nov, gyser again stopped working. Meanwhile, i realised indicators were not functioning properly. Lodged complaint once again.
11. During this time, i was trying to contact and escalate matter to their area manager mr. Manjarekar. He was not responding on phone.
12. When i could talk to mr. Manjrekar three times, everytime he advised me to look into the matter and asked me to call next day.

This way the service level of bajaj electricals has gone pathetic.

Please help.