Bajaj Finance — 0 % loan for laptop

I hassan bette gowda jagadeesh mobile no [protected] availed personal as well home loan from bajaj fin serv and till date no default and cleared all the loans.
On 24/08/2017 during purchase of lap top, my loan request has been rejected stating that my cibil is low.
On other hand bajaj fin serv reps are calling from mysore office as well from pune head office that my track records are very good and am eligible for personal loan of 9 0 lacs.
Also, cross checked my cibil and is 760 it is good ratings. Other financial institution including psu bans informed my track is very good.
When such is case why? Bajaj fin serv. Treating esteemed customer and respectful citizens this way.
This very much ill treating and very unethical practice. Lease note that i never approached bajaj fin for finance assistance any time. But reps of bajaj fin are approaching and ill treating with un ethical way. Please clarify this the culture of bajaj fin serv treating gentle people.