[Resolved] Bajaj Finance — cashback did not get credited

[Resolved] Bajaj Finance — cashback did not get credited

I iqbal1494 from Pune, Maharashtra

Hi, I bought a samsung smart tv (Worth - 109000) from nutan electronics (H-122a,, dilshad garden, delhi 110095) on october 2017. At that time the executive mr. Shekhar chandra from bajaj finance sitting there told me that if i finance my tv through bajaj finserve i will get 5% cashback (1% at the time of payment and 4% at the time of 3rd emi). But when i checked my account statement i have not received any cashback yet in my linked account. I literally felt cheated when i got to know that a company of bajaj's stature will do these kind of things. As promised i want my 4% cashback in my linked account. I called the customer care team also they said that somebody from the team would call me up to discuss and resolve the issue but no one has taken any action yet. I also raised the complaint on bajaj finance portal but they close it without any resolution. Details (Registered mobile number - [protected] Loan account - 4010cd58059411 File no. Given by the executive at that time - sf[protected] Thanks Iqbal singh duggal Was this information helpful? No (0) Yes (0)
Mar 26, 2019 Complaint marked as Resolved Issue Resolved after a long follow up with them. Feb 28, 2019 Updated by iqbal1494 I mailed them regarding this issue that as promised at the time of purchase I was promised that 5% cashback will be credited to your linked account. Firstly they said that I need to share the proofs like the offer screenshots. Luckily I had the terms and conditions linked to the offer and I also had the mail sent by Bajaj Executive Mr. Shekhar at that time regarding the offer. So I sent them these proofs to them. After that they said that as per Invoice you have purchased the product on 25th October and the Offer was valid till 22nd October. Then I checked the bill Invoice that I had and it was dated 17th October. I also had the account statement and as per that also the initial payment was done on 17th October to the Dealer. I have attached all the proofs for reference.
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Comments

J S Chauhan

from Ashoknagar, Madhya Pradesh

I am irritating due to unwanted calls from Bajaj Finance. Please Stop

iqbal1494

from Pune, Maharashtra

Hi,

Bajaj Finserv gave me the commitment that within 2-3 working days your query will be resolved which is not fulfilled again.
Earlier also Mr. Akshay called me up and told me that within 2 working days your query will be resolved.
So in total it is now 5 days since they are following up with their cashback team.
Hats off to Bajaj for giving false commitments to the customer everytime. These guys have a long way to go.Keep giving false commitments to the customer and your business will grow.
I don't understand when I have given them each and every proof regarding the purchase why it is taking too long to release the cashback(Commitment given to me at the time of Purchase).
My father is also a long time customer of Bajaj Finance but seeing this I will make sure that he stops using Bajaj Services from now onwards.
I have again attached all the proofs related ot the purchase and the offer screenshot as well.
If you can't fulfill the commitment given to the customer you should stop making false claims to the Customers.

Thanks
Iqbal Singh Duggal
Registered Mobile number - [protected]
Loan Account - 4010CD58059411
File No. given by the executive at that time - SF72006089