Bajaj Finance — EMI amount wrongly deducted

Address:

Hyderabad, Andhra Pradesh

Initially I have purchased two products in Bajaj Electronics showroom through bajaj finance, with loan account CD nos: *4000CD11144888*, *4000CD11144899*(loan amounts: 2850/-, 2650/- respectively). After few days due to some problem with the bajaj electronics people, I have cancelled one of the product and hence I also cancelled the respective loan account mapped with that i.e., 4000CD11144899, by sending a request to the same mail id(i.e., [protected]@bajabfinserv.in).The service request no for that is: *SRN03528237*. And It got cancelled also. Now, yesterday an amount of 5500/- has been deducted through ECS, instead of 2850. When I wrote to customer care([protected]@bajajfinserv.in) they are not responding correctly i.e., they are not providing clear information. I tried calling the customer care nos, no call is connecting to executive, and also I have called to the branch in hyderabad[protected], no body is picking the call. Even In the bajaj finance portal also its showing one loan account, for which the emi amount is 2850/-, then how come I got a message saying that I need to pay 5500/- and the same got deducted.