Bajaj Finance — emi card not received

Address:

Hyderabad, Andhra Pradesh, 500033

I have applied for emi card in croma showroom through my debit card, but i have not received a card or even any details from your end.
And the charges for the emi card is debited from my account.
Secondly, trying a so-called customer care number where in there is no option to talk to any person who can resolve this.
I am giving the details above. Hopefully you will respond at least.

Loan details: 4000cd41828991
Name: satya venkatesh kadali
Mobile: [protected]
Email:[protected]@gmail.com