[Resolved] Bajaj Finance — Foreclosure charges on personal loan - 402sal19152996
Bajaj finserv have offered salaried personal loan with the below benefits:
*nil foreclosure charges*
Any time, post clearance of your first emi
*part prepayment (Term loan)*
*post clearance of the 1st emi, the customer is allowed to pay up to 6 times in a calendar year (Minimum amount per part payment is = emi x 3 and no limit on the maximum amount per prepay transaction)*
After 1st of june'16 they have decided to levy 4% foreclosure charges hence violating the loan agreement. No prior communication was sent to us before june 1st.
Their customer care has been responding with the below standard reply. Also muted response from their grievance redressal team and customer experience head.
Greetings from bajaj finserv!
We wish to inform you that currently we have stop online part payment process and foreclose process for all unsecured loans. If you wish to make payment against your loan for part payment or foreclosure, we request you to visit our nearest branch.
With reference to your query regarding foreclosure charges, we would like to submit that bfl was amongst the first between all financial institutions to start with the practice of zero foreclosure charges whilst competitors were charging the same to all customers.In line with the policy we offered the above facility to you with zero foreclosure charges.
However, basis the prevailing market condition the company decided to apply foreclosure charges to all our customers who foreclose the loan.
Bajaj finance always strives to maintain best possible balance between the customer's interests and current economic conditions. All practices hence adopted are keeping in mind our aim to achieve better customer service with a competitive edge.
In view of the above fact, we wish to inform you that we would not be able to waive off the said foreclosure charges.
Foreclosure charges of 4% + (Service tax15%) i. E. 4.60% will be applicable on balance principle amount.
For partpayment if you will make part payment above 25% then charges are applicable i. E 4.60% on balance principle amount.
For any other query or assistance, please feel free to write back to us at wecare@bajajfinserv.In.
Assuring best services always.
Thanks & regards,
Bajaj finance team
Complaint marked as Resolved Jul 5, 2016
After complaining to their Grievance Redressal team and Customer head, they finally sent me a Foreclosure letter with zero additional charges. I have paid them the outstanding balance and have initiated loan closure.
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