Bajaj Finance — Improper use of language bu your executives

Address:

Ranga Reddy, Andhra Pradesh, 500019

Dear sir/madam,

I have bought a refrigerator and washing machine from bajaj electronics with bajaj finance. I'm a bank employee and i've given you my cheque leaves for ecs mandate. Every month your executive call me up after the due date and say that there's problem with ecs and ask me to pay online. Like wise same thing happened this month also and after 2 followups i got a call today asking me to pay, i told them i'm out of station and will be paying only after returning to hyderabad. But the executive who spoke to me was very harsh and warned me that if there's no payment from my side by today my cibil score will be effecting it seems.
I dont understand how can you effect my cibil score if payment has been delayed for 9 days?
Is that any provision for you to do so if payments are delayed less than a month, can you report to cibil?
If you feel so, then you can proceed in what way you can. I can deal this situation very well. Lets see how far shall we take.
I've got experience in fields like, bpo, it, banking and policing. And i very well know how to follow up with customers when they dont pay. Its not that in th every first calls of followups you need to be harsh with customers.
Tell your executive and train her how to speak with customers, if they dont have patience to deal with customers then remove them from service their are lot many who can deal properly.
For your kind information, we are not defaulters and we expect some respect when we are behaving properly.
I got a call from :[protected] at 12:50pm on 15/6/2016. Ask her to behave properly with customers.

First of all, the problem is on your side, you should make the ecs work properly, for that proper documents have to be taken, enquire with bank people and resolve the problem. If not i will provide you another bank's cheque leaf for ecs.

Don't try to threaten us saying cibil score can be effected. I very well know how to deal when my cibil is effected unnecessarily.

Fyi, i'll pay my installment amount only after coming to hyderabad on 17/6/2016. If you cant wait till then do what ever you can. I'll do what ever i can to escalate this issue.

I dont have my loan account number with me now, you can search with my mobile number.

Regards,
Vamshi k kota
91-[protected]