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Bajaj Finance — Loan A/c No.P411PGI2547038

Refer to the subject matter. A Bajaj executive has fooled me. That lady name Ms Rashmi during March end repeatedly called me to enrol for flexi loan cum OD facility from Bajaj Finserv. At first instant I refrained it and did not entertain. However the lady repeatedly kept calling and literally begged to enroll. So I allowed her to explain me the scheme. At some point I liked it as i had to keep the OD for seven straight years and need not pay any emi unless utilise the OD amount as usual how it goes. However I asked the lady what is Bajaj gain in this. Incase I get the OD and keep it in virtual account as per the scheme, what is that Bajaj going to gain. She nicely replied that we are doing bulk amount transaction that’s it. She also mentioned that from sanctioned amount some twenty thousand plus wud be deducted initially and after that no deduction. At this instance I immediately told her I do not want to enroll as I will not accept any deduction unless I use the loan amount. So she clarified that this deduction will be from the sanctioned amount only and no separate charges will be levied on me. So I agreed. The amount got transferred which ultimately I transferred back in Bajaj virtual account using my login.
To my surprise in end May in received text msg from my bank saying that 1065 rupees have been deducted from my account which is linked to Bajaj OD account. So I took up the matter with customer care. However I did not received any reply. Further in end May I again received one more text saying 334 rupees deducted as emi for the referred loan.

Again i wrote to custome care but no reply. So I approached my city Bajaj branch for help. They provide me three email customer service, grievance cell and we care.
I communicated the entire case to these three IDs. Only customer service replied. Other two there was no reply till date. Nevertheless, I communicated all details to customer service and request them to cancel my OD loan without any cost implications.
I even informed them the lady (Bajaj agent) who begged to me to help her meet her target and enrol for the OD now do not even pick up my calls and reply to my texts. however the customer service replied that all these emi are entitled and cannot be refunded. Further the customer service also said that the deduction from sanction amount was communicated thru online agreement which I had acknowledged. my basis question is that why would an agent not mention to me the major charges applicable such as Vidya fee, emi card fee and some life insurance policy which fall in additional facility. There was not a single mention about these option and amount for deduction
Moreover, Rs 27000 plus deducted from sanctioned amount. How that can be taken as utilised amount for deduction of interest as EMI

I would like to register complain about the procedure for enrolment and the agent Ms Rashmi for a fraudulent approach and to keep things under the carpet abs misinformed the customer to achieve her targets.

This has caused tremendous trauma and harassment to me. I am sure there must be many such cases.
I request this forum to look into it and make me justice and get me rid off from this unprecedented situation and horrible experience with Bajaj Finserv. In case you need more info I would provide watsapp chat history with the agent Ms Rashmi who was instrumental in all this. And not to mention this lady has now blocked me and not even replying when I used to call n text her to get clarification on this matter
Kindly look into the matter. Thanking you in anticipation regards
Viraj Sawant
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