Bajaj Finance — loan account number 400tlhej082347

Address:

Hyderabad, Telangana, 500012

I didnt got any proper response from the customer care team and grievance team, so i requesting you to please look into this issue which i m facing from past 3-4 months, after applying for home loan,

I was wondering that many of your senior management/leadership, are working as slaves for their area sales manger, they are blindly trusting them and customers are facing problems.

I already had conversation before applying for the home loan and what are my requirements, after getting commitment from the agent (Narender) and badri reddy (Area sales manager hyd_ameerpet location).

So far i got only 8 lakhs and that took almost 3-4 months and when i m asking for the final disbursement, you (Area sales manager) started making excuses,

Now i was wondering that, agent told me he gonaa charge 2-3% as commission for getting the approval for the home loan without any delay/inconveniences for disbursement in future, for that i have to pay to him commission, with whom he gonna share that commission amount i m not aware,

If i'm fail to pay them commission, then my loan disbursement will get stuck in middle, i agreed and paid 5000 (Google pay) as his commission amount and told later i will pay remaining amount. Once i will get full loan amount,

Later i come to know from customer care associate, that there is no need of pay commission to the agents and no one will ask for the same, the i decided not to pay them any commission amount,

Now i realised, what ever that agent told, had come true, it's india without paying commission, your work wont get completed. If it is govt office, i know i have to pay, but in private firm is also following the same, i didnt expected,

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Municipality permission.

When i applied for the construction permission, i have applied for the g+1, first i will be competing ground floor with 16+ lakhs and later in future, i will go for the 1st floor construction

I have applied for g+1 permission, becxz fees which govt is charging same for g+1 or only ground construction,

You can check the construction plan, "which i have submitted is only for the ground floor only"

I request leadership team, please check the construction plan papers which i had submitted, that is only for ground floor permission planning..

Estimation copy

Estimation copy which shows 22-24 lakhs for completing the g+1, how you guys can say to complete g+1 construction just only for 16 lakhs and ec was made for completing ground floor work with 16 lakhs and also in the municipality permission planning, which i have submitted is only for ground floor. But i need 16 lakhs only, so that i can complete ground floor and remaining i will put from my pocket.

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Here, i m not understanding, why the hell you are not disbursing full 16 lakhs amount into my account?

Your area sale manager is worried about increasing his sales number and always asking me to go for topup/personal loan.. Arey baba, if you are fail to be on your commitment, then y go for other services,

When i informed the customer care associate about there commitment, they are asking to me give the proof of there commitment, arey, where i can get the proof for their commitment, is it a court or police station, that you are asking me to get the proof or written emails?

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I had personally visited your hyderabad_ameerpet office 3-4 times and explained area sale manger about my requirement/need and also send so many emails/escalated the issue, but i got only copy and pasted reply from the concerned team.

Upon getting the oral confirmation from badri, he told that if i did first floor slab only, he will get the approval for the full and final disbursement,

Trusting on this words, i completed first floor slab work and when i m requesting for the final disbursement, i m not getting any proper response from any one,

I want this issue to be get escalated on highest level, don't make fool to your customers, be customer obsessed, learn how to treat with customer from our company.

I request senior leadership to please look into this issue and arrange for the disbursement of my pending home loan on prioirty

Hope i will get positive response from your side,