Bajaj Finance — loan amount deducted without any product purchased

I had made a purchase from flipkart for rs. 4856 on 21st sep 2017
That day i entered incorrect otp, but still the smount got cut.
Thats means on september 21st loan of rs 4856 got charged twice.

However flipkart cancelled one of the product of rs 716 due to which all other items in my correct. All the refunds were initiaited and this loan is closed.

But for another 4856 amount charged, they are not at all responding and cancelling the loan.

Its their mistake that they have cut the money twice.

I have provided all the necessary proofs etc,.

Everyday i must call customer care and explain for an hour. Those guys take 1 hour to understand and i have to re-iterate everything.

They asked me fr 1 week time. They did not respond.

I spoke to finance team. They said they will revert on nov 21st.

Nothing is progressed till now.

Shame on you guys. You don't know how to treat customers. You don't know what promise means.

Each time they say we regret inconvinience which that actually dont mean.

I regret being the customer of this non sense where m losing my hard earned money.
Because they have deducted the amount, i have no money in my account.
I must spend 8 days for this month like this.

They loot the poor.

Deeply hurt.

I have provided them evidences. They are not bothered at all to resolve the queries.