Bajaj Finance — mental harassment and breach of privacy and unfair methods used to recovery money against rbi guide lines

Address:

Address Proof, Mumbai City, Maharashtra, 400703

Hi my name is abanish i took a loan from bajaj finance it was a consumer loan however i paid 1 emi and do to some personal and financial issues i was unable to make payments after that like 3 to 4 emis. Instead of explaining the whole situation to the loan recovery guys they keep calling and keep asking money on that very date however i have never said that i will not pay but i need sometime until things settle down because in the past as well i have taken loans and i have paid those flawlessly but this time problems happen so now they have started harassing my parents by calling them and by talkin with them on a very rude manner and threatening them by saying police will be coming at your place to arrest you or something like that.
Please take actions regarding the person name irfan with the number[protected]
If this is the case i will have to file a complaint against bajaj and let the case go on court will see it what are the legal options to penalized