Bajaj Finance — Misuse and Break the security system of my Bajaj Finance card by Bajaj Finance

Address: Counter of Bajaj Finance located in Snehanjali shop, 1-5 Pushpa Plaza, Opp Railway Station, Manvelpada Road, Virar East

I, Prajakta Prasad Otavakar, would like to inform you that on 27th July 2019, we visited Snehanjali in (1-5 Pushpa Plaza, Opp Railway Station, Manvelpada Road, Virar East) and were purchased

1. Whirlpool refrigerator (Salesman Mr. Pravin Harishchandra Khedekar)

2. LG Washing machine (Salesman Mr. Manish Omkar Mishra)

3. Samsung LED Television (Salesman Mr. Amit Prabhansh Tiwari)

3 items as above. We had taken a loan from Bajaj Finance whose counter is located in Snehanjali ( (1-5 Pushpa Plaza, Opp Railway Station, Manvelpada Road, Virar East). The loan has been repaid within the stipulated time on 2nd April 2020 as per the installment demanded by them. Bajaj Finance has also issued NO DUES CERTIFICATE after repaying the loan.

In spite of this, on 30th August 2020, we have received a message that I had taken a loan of Rs. 15, 630 / - from Bajaj Finance on my mobile at 7:52 pm.

Immediately, I visited Snehanjali in Virar East (address Same as Above) and visited the counter of Bajaj Finance. When inquired about the message received from Bajaj Finance to Ms, Payal, she told us that they had started the loan as we had some balance of the previous loan (we were not given any idea about this) and left without giving any details.

From this I would like to point out to you that even though I have Bajaj Finance's card and my identity cards with me, I am unknowingly trying to deceive by pretending that Godrej Freeze has been sold to me by Bajaj Finance.

I have not been informed by Bajaj Finance that I have any previous debt balance in my name and they are trying to impose another debt on me by misusing my card without my knowledge.

Since October 3, 2020, I have been constantly trying to harass by Bajaj Finance by calling and texting for non-borrowing.

Three to four times, the recovery agent (Mr. Suresh) was sent home to recover the loan. At that time we told Mr. Suresh that we have not taken any such loan and show the documents signed by me for that loan, as well as the documents of where Godrej's fridge mentioned in the loan was delivered. Then he showed us a photo of a woman and told us that she had taken the fridge in your name.

From this I would like to point out to you that, according to the Ms.Payal employee of Bajaj Finance, this loan has been opened to recover some amount of our previous loan’s due. And according to Mr. Suresh Recovery staff, a woman has taken this loan in my name.

In this way, there is a difference of statement between both of them and we have been deceived.

When we traced that woman by ourselves who took the loan, we found out that she had given her identity card in the month of August 2020 and had taken a fridge from Snehanjali shop (Virar East) (Address same as Above) she has also taken a loan from Bajaj Finance and paid almost 5 installments.

Despite this, Bajaj Finance Company is trying to extort money and harass us by misusing the woman's photo.

So when we took that woman to Snehanjali shop and asked Ms. Payal about the matter, Payal said that it was done by our BACK OFFICE. Saying so, she refused to answer any questions.

I urge you to take appropriate action against Bajaj Finance and Snehanjali (1-5 Pushpa Plaza, Opp Railway Station, Manvelpada Road, Virar East) for investigating the deception and mental harassment of mine and that woman.

According to Payal, if we have some outstanding balance, why didn't the Bajaj Finance staff give us prior notice? They are also trying to force me mentally and financially by breaking the security system of my Bajaj Finance card which is with me, forcing a new debt in my name and doing the serious crime of damaging my CIBIL Record. I should be compensated for the inconvenience done by Bajaj Finance and fake loan account should be close as early as possible.

I hope I get justice as soon as possible

Thanks,
Prajakta Otavakar

NOTE:- Attaching herewith Loan Repayment Statement and NO DUES CERTIFICATES of three loan availed by me