Bajaj Finance — not availed any personal loan but it shows loan of rs.4.63 lakhs

I have not availed any personal loan of any amount but my cibil report says an amount of rs.4.36 lakhs of personal loan is availed on 11/12/2015. Please clarify how and when such thing happened. Now the current balance is worth rs. 2, 36, 597/- against a/c no-4040pl18537314. Date opened / disbursed
30/12/2015, date of last payment-05/12/2017, date reported and certified-31/12/2017.

Further there is another consumer loan which is showing with these details-
Member name-bajaj fin ltd, account type - consumer loan, account number-4040cd23316041, ownership-individual. Please clarify as i dont know about all these loans.
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बिना पूछे किसी भी product का insurance करके पैसे काट रहे हैं.. बजाज finance वालों का फोन भी नहीं लग रहा है..

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