Bajaj Finance — regarding collection agent

Address:

560036

Respected sir

Its regarding complaint against bajaj finance collection person, my mom has taken durable loan of rs 100000 and ever emi was cleared but one emi has been pending of rs 5778 and i do not know about it and my mother was meet in accident and admited in hospital and i done the payment and i was at hospital, the collection agent has came to my resident and my sister was alone at home, the agent has spoke roughly to my sister (My sister is collage student and even me also) without knowing how can she pay them cash and she informed them that payment was done and my brother has recipet but then also there are standing at my resident and that time i was at hospital, and she informed them that my mother and father are not at home right know please come when there are at home but there didn't listen what my sister said are not asking her point and saying that we will wait or give back the product back which was taken in loan, when your mother come we will give back, for an half and hour the bajaj finance collection agent has giving mental torture to my sister and standing front of my resident and also by calling me when i was at hospital and shouting,

Respected sir please let me know this is right way to handle customer and why the agent are behaving like a uneducated to a non banking customer., my mother had a durable loan, and after payment done also there behaved so badly front of my resident insulted me and my sister.

Thank you