Bajaj Finserv — Application fee of Rs.399/- deducted but EMI Card not issued

Address:Sonipat, Haryana, 131028
Website:www.bajajfinserv.in

I had applied for EMI card on 21/10/16 by paying Rs.399/-. But no acknowledgment no. or application no. was given. Only a screen saying that you will receive the applied card shortly was shown on my screen I took a screen shot of the same attached here for reference.
Also attaching herewith the screenshot of credit card statement from which Rs399/- was debited towards Bajajfinserv.
I also dropped several mails at [protected]@bajajfinserv.in to get the status of my application but I was only given a request no. every time as
SRN07265753 on 21/10/16
& SRN07368205 on 28/10/16
But no resolution has been done.
Also there is no option to contact the customer care executive and speak with them directly.
+2 photos
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Comments

Hi My EMI Card no is[protected] .and I didn't received the OTP to use my Card . I m not able to the customer Care .kindly revert to my Query
rhlbhaskar's [Complaint's author] reply, Nov 5, 2016
Hi,
Lakshmi I feel that it is quit simple you just have to send a text msg from ur registred mob no. ie.,
PIN to 9227564444
Dear Sir

befor 2 month ago i applied for bajaj fineserve EMI card is online. and also made payment card through. i received msg on my registered mo no your card is dispatched and estimate delevery date is 11 th aug 2016. but i m not yet recived this card. please give me some status about my card or give my refund amount is 400rs back.
BAJAJ FINANCE Company call to me give to loan giving to me loan to me that finance person doing policy i have doing 50000/- amount take insurance today that person not pick the call.

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