Bajaj Finserv — Automatic generate group health insurance policy

In the mid month of July, one of the customer executive called me about health insurance policy but I told him I have already a health insurance plan...but she gave me a offer on the basis of personal loan bazaz Finserv .Then I inquired about the policy which can include my in law's and asked for the premium.Then she booked my policy without taking my consent or confirmation.After some days, I received a message that you policy will reach out on this date.I have tried to make phone calls on customer care but no one picked up my calls.After that I have written a mail.yesterday I have received a hard copy of that policy...amount are deducted from loan account...this a fraud