Bajaj Finserv Complaints & Reviews

My name is Urmila Mahakali and I have faced multiple issues with Bajaj Finserv company with respect to salaried flexi loan and consumer loan.

1. Received several call since last month I received a call saying there is a difference in the signature on the cross cheques provided and so the EMI is not getting through the bank.
There would an executive coming and collecting the fresh cancelled cheques. Till date no one has turned up to get them.

2. Since I have been having trouble with this EMI for Loan account no. 4050CD56824562 and 4050CD56824574, I made a online payment on 1st March 2018 to curb down the hassles.
But instead it has turned to be a nighmare for me. The reference number and the transaction receipt is attached.
EMI started from Dec 2017 this month being the 4th month my status already says 4 emi have been paid, still I am receiving call for not being paid. I have attached the snapshot for the details of the EMI.

3. Even though the EMI was paid there was a cheque issued to my account and I had to bear the bounce penalty for it and that too six times. which amounts to 3500. How can an EMI paid on 28 Feb for the month of march will go for April. Skipping one month in between. Even Credit cards don't do that.
The payments are only for the current month not for the future month. If we were businessman and had to pay for future months we would not go for installments, rather go for cash purchase

4. I had asked for full and final payment of the salary flexi loan 405SAF19157322 and 405SPF24751666. At first the executive told that there will be an executive coming and picking the cheque. This was on Jan 10 2018 when the executive had agreed to come. Later on several follow ups no body came and finally they said that cheque cannot be picked you have to submit it to the office. Finally I had to submit to the office on 27th of Jan 2018.
After submitting the cheque and the amount getting cleared there was still an EMI charged to my account. After calling the customer care I was said that the F&F was in the last week so the extra EMI got deducted.
The customer care told me that the amount would be reversed on or before 13th of feb 2018 but then too the amount was reversed after a whole month time on 27th of Feb to my account.

Because you charged an additional EMI to my account my another consumer loan EMI of 4050CD56824562 and 4050CD56824574 was not cleared and had to bear the late payment charges.
I would like to get an reversal of the same as it was not my fault and I still made the payment and your reversal to me was almost after a month to me.

5. Your customer care talks very absurdly over the call and they don"t listen to the customer after telling them that I have paid the EMI. I am also receiving messages for pending EMI.
Bajaj people are harassing me calling over and over again. Infact I am at loss because of the bounce charges levied to my account six times despite paying the EMI already.

First they agreed they will reverse the late payment charges on the payment of March month and also the bounce charges levied by the bank. Now they say that they can reverse the amount. I hope this forum will help me to get the reversal of the late payment charges levied to me which was Bajaj Finserv fault for collecting an additional EMI from my account.

Regards
Urmila Mahakali

SIR, My (EMI) card no.is [protected], I would like to request you please deactivate this card. I do not require any such card. My previous loan is already being cleared in time.

As there in no requirement in near future for taking loan with this card.
Please stop the deduction (as card charge) from my Bank A/c and also deactivate this Card.

Thanking you, Arup Nandy

Dear Bajaj,
I am getting Harassment Calls To recover Money & saying they are calling from Delhi Court . They also added that Money cheating case has been filled against me. Its happened two time while i am in touch with your officers. please take a strict action against these two people R. K. Sharma-- [protected] & Nisha-[protected]. They Even don't know that i have made mail communication with Bajaj Finserv that I will be making 2 EMI (CURRENT EMI +PENDING EMI) Every month but they people were very aggressively talking with me . They kept saying that make payment 60000/- immediately or else Bajaj will destroy my CIBIL. LOAN NO-4X2RPL19833343

Hi
I am submit my nach form to lucknow branch and satff say time to take my nach update card in 21 days.
Please do it fast i am very urgent need to buy a product from flipkart but i am unable to buy because of this nach issue.
I am submit my nach date 27 march.
Please update my bank detail in my bajaj emi card
I am very urgentally need this
And i am very disappoint to bajaj finserve slow process.

Manish kumar yadav
[protected]
Card last four digit *5806

Card no. : [protected] & name : devi ka

Request you to pls de-activate my card that was given to me as free & now you have deducted rs. 117/- from my bank account without informing me & not taking my permission before deducting.
This is unfair practice.
Pls de-activate and refund rs. 117/- back into my account.
Thanks
Devi
Ph : [protected]

You gave a card which i dont want. Deduct charges when i have not given any approval. Please deactivate any card and refund all my annual charges deducted without my knowledge. I tried contacting customer care. They just dont do anything. Just send sms with all nuisance offers and phonre calls which are disturbing thanks
Sumit saxena
[protected]@rediffmail.com
[protected]

Hi loan account number-404ecf57335656
I had closed this account on 28th of march but yesterday 2nd april. Amount of 4249 have been deducted. I am trying to call customer i can hear only robo speaking. I need to speak to any representative. I need my money how would i get it. What needs to be done. Please call me at [protected]. Please contact me asap

I want to share my experience with Bajaj finance i took personal loan from them and when I wasn't able to pay my 11th or 12th emi... The bajaj finance collection manager called me and as soon as I answered the call... He started using vulgar language... Which I can not even express...he talked many things about my family, my father, my mother and everything... He threatened me that he can do many things and he threatened me about my family and everything... I have the mobile number of the manager...and when I asked him his name he said... You can come to the office located in residency road of Bangalore(as i stay there) and ask anyone about collection manager... And he told me I can call and come as many as boys but I can't do anything... I still spoke him with respect and I told "Leave about money, today or tomorrow you will get your money back with full interest, but you don't have self-respect...and you represent your whole financial institution..."as soon as I started speaking he ended the call... And I gotta file a complaint against him in the case of Harassment and threatening me to my life... And family...

Bajaj Flexi Loan tele caller / area manager mis-guide the people and trap.

I am capturing below the common practices used to cheat in detail -

1) Even if you are not in much need to money they will irritate you by calling and sending SMS. You will get so many tele calls explaining its just backup corpus money and no interest to be paid if you don't use money.

2) Initially they will tell, you will be charged interest on the money you will be using. Later they will ask for processing fee. And bargain for higher interest rate.

3) At the time of signing the agreement copy they will have so may other charges included. Like insurance and so many other charges. You will completely ignore other charges while saying No to these insurance charges and many other chanrges.

4) They Unnecessarily approve bigger amount with higher interest amount so that they can get more money on processing fee and Annual Maintenance Charges.

5) They will completely hide the Annual Maintenance Charges. That will be written in your mail and agreement copy, Still you will miss to notice it. Below lines i copied from my agreement/mail -
[protected]
D. "Annual Maintenance Fee" for products offered:

In order to continue with the Line facility for the new term each year, you need to pay the following annual fee
• Line of Credit (LOC): 25bps AMC would be applicable on sanctioned amount.
• Flexi Loan : 25bps AMC would be applicable on Flexi Dropline limit.
• Personal Line : 25bps AMC would be applicable on available limit. Activation fee of 999/1999 as per slab on fresh line disbursement"
[protected]

6) Later when you get message for Annual Maintenance Charges after one year, if you say "I want to close this loan and don, t want to apy Annual Maintenance Charges", they will tell pay pre-closure charges of 4% and close it, so you will end up paying Annual Maintenance Charges.

7) Its just completion of first year not sure what and all surprises on the way :(

8) Better go for personal loan of National banks.

9) with below clause they can close your account at any time
[protected]
"E. Instances under which Line facility (Personal Line of credit/ Personal line/ Flexi Loans) can be modified/blocked:
• Bounce in BFL EMI
• Drop in CIBIL Score
• Change in organization/occupation"
[protected]

***********
Even after reading all negative reviews if you want to go for this loan keep below points in mind ---

1) My friend got this loan with 0% processing fee, so agree to loan only for zero processing fee.
(Later if your friend tells he got with zero processing fee, you will feel very very bad. Like me :( feeling sad/cheated.

2) Definitely say no to annual maintenance charges. Or be aware of the amount you will be paying for this. Later when you get message for Annual Maintenance Charges and if you say "I want to close this loan", they will tell pay pre-closure charges of 4% so you will end up paying Annual Maintenance Charges.

3) Pay attention to each word in the mail you will get if not possible to read complete agreement.

4) Never ever agree to insurance which is unnecessary.

Since it's been 7 months that I don't have my card details, but also I have received a call from bajaj customer service that a loan of ₹ 38990 has been applied from your card.Before that I have received call from[protected] saying thatwe are calling from bajaj customer care team and u will receive a otp After telling that your card will be given to you within 4-5 days, but it's a big fraud, how can a stranger knows my Emi card no. with month expiry and cvv no.and my personal mobile no.After going to the dealer shop they told me to install bajaj finserv app and after login we see that somebody used my card on Flipkart on 31st .Its a big fraud please look to it and revert me as soon a possible because if the product a delivered than we can't do anything.

I am a bajaj emi card holder . My card is blocked by cash bouncing last month. For this issue I paid a penalty amount . But my card was not unblocked. So please help me to use my card. Your service is okay. But your customer care is not good. For my next purchases please unblocking my card.

My MOB no. Is [protected]
I am waiting for your helpful reply.

Yours sincerely
Jackson

It's been quite a long time that i have been receiving automated marketed calls from you #bajajfinserv.
Not even a single day spared more than 2/3 calls per day. It's quite annoying and feel disgusted about you bajaj finserv. Why do you bajaj finserv harass innocent customers in the name of offering financial assistance. After all who came to you bajaj finserv for help. How dare you bajaj finserv call people and harass them continuously. These calls are automated and there is no fixed timings. No day or night. Does not spare you while having a meeting with customer or driving or even sleeping. On seeing this message immediately stop calling me bajaj finserv. I have already raised a complaint against you bajaj finserv. Shame on you bajaj finserv

Hi consumer

Subvention borne by dealer?
What is this?

In the adds it was showing zero processing fee?

This is ravinder reddy i'm from hyderabad on 23/03/2018 i have take camera worth 2, 58, 000 the loan was approved from bajaj is 1, 87, 500.

From the amount 1, 87, 500 need to pay 4months down payment
62, 500 is for 4 months down payment 70500 is remaining of camera...

Sir,

My srn18460391. I have informed you that my loan account no.4030cd 45142838 is due on 2.4.2018. I am government servant. Due to year ending of the bank my salary will credit into my savings account on this month 3.4.2018 only and hence i send you a message to deduct my ecs amount on 3/4/2018, but no reply has come. Please inform me about the status and request you to deduct my ecs amount on 3.4.2018.

Dear sir/ madam

This is the complaint regarding the ajaj finserv offic located in anna salai... Highly pathetic customer service as if doing favours for customers... Nearly thrice i have visited the office to get my card emi limit to get extended leaving all my work every time waiting fr long hrs in queue with my 3 yr old son and done all formalities as per the bajaj finsetv executive.. Still my card limit is nt extended fr everytime unknown reasons stated by the executive.... Y dont u guys bring some professinalism in ur work.. Pls look into it and resolve my isuue at the earliest thro email or phone... Looking forward to it

Please deactivate my privilege card as i'm no longer using this card. I am dissatisfied with the service as because they have unnecessary deducted annual fee without informing me o kindly deactivate at the earliest. Also they have deducted rs 99 without informing me and you are requested to not deduct any amount from my account number because no claims are pending till date
From tinku de
23a/1c dr ambedkar sarani kolkata 700046
[protected]

Dear sir,

My name is suvasish kar, i have a emi card no [protected], validity with effect from 11/16 to 11/24, gold card, found blocked. Please activate my card at the earliest, my contract no [protected]. My email is [protected]@gmail.com, my aadhar card no[protected], my pan card no aoopk5927l, my date of birth is 10 nov 1974, and presently residing at secunderabad

Lakshamma a took a fone from vikas mobiles 23/2/2018. Please cancel my fone safe insurence. I glad to inform you that
My email i'd is [protected]@gmail.com
Unique no is 63014462
Registered mobile no is [protected]
Please sir i have a financial problem please cancel my fone safe (Cpp) insurence.
Insurance loan number is 4f5dfs66179723.
Please solve this problem.

Rama shankar gupta
Mobile no: [protected]
Personal loan account no: 75656391

It is about bajaj finserv satna mp. Office
Where mr anilkumar singh communicated that you will get personal loan in "8.54%" this special discount for doctors, he also mentioned in a paper slip which is attached.

Last night i got mail for sanction for loan where it is mention that loan is approved with 15% rate of interest.

I said i dont want loan please dont disbursed money, he said now nothing can be done you will get money by tomorrow morning.

I am ready to return full amount, process for this loan cancellation asap.

I have whatsapp chat and other communication as proof.

Hi my fellow citizens,

It is a humble request to you that please read all documents of bajaj finserv before signing on it. The sales person can make lots of promises which may not be true. You will be caught once you avail any loan and that sales person won't respond once the disbursal of amount happens. I narrowly escaped from such a fraud by god's grace and it is my duty to make you aware of the services provided by bajaj finserv. I know we are from minor financial background and we need money to fulfill some of ours commitments but it never means that we will fall in trap. Thank you...