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PaySense Complaints & Reviews

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Updated: Jul 14, 2025
Complaints 584
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137
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PaySense reviews & complaints(584)

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N
Nikita abraham
Aug 18, 2023
Sep 11, 2023
This thread was updated on Sep 11, 2023
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Illegal way to collect payments

Address: Paysense services India Pvt Ltd 8th floor, empresa building, 2nd road, Ram Krishna nagar khar Mumbai
Website: Paysense

My name is Nikita Abraham, this is regarding the personal loan I have with pay sense. I had informed so many agents/executives regarding my situation. I have lost my job and I am going through financial crises with bad health conditions. Most importantly, they have called my contacts and humiliated them by talking about all unnecessary topics, because of this, I am facing so many problems, they have shared the loan details with all my contacts...
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Nikita abraham
Aug 18, 2023
Sep 11, 2023
This thread was updated on Sep 11, 2023
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Using my contact list and threatening all my contacts

Address: Paysense services India Pvt Ltd 8th floor, empresa building, 2nd road, Ram Krishna nagar khar Mumbai

My name is Nikita Abraham, this is regarding the personal loan I have with pay sense. I had informed so many agents/executives regarding my situation. I have lost my job and I am going through financial crises with bad health conditions. Most importantly, they have called my contacts and humiliated them by talking about all unnecessary topics, because of this, I am facing so many problems, they have shared the loan details with all my contacts...
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Nanjaraju3161
from Bengaluru, Karnataka
Jun 7, 2023
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I want to offer settlement proposal

Address: 458 3rd main Narendra block bangalore 560050

Dear sir

My load id: SL2421320
Due to covid lost my job. Enable to pay after may_2020 EMI.
I am ready to pay settlement amount: 11376
Pls offer letter mail me. I will pay that amount sir

Regarding us
Nanjaraju L N...
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Satish Boini
Feb 20, 2023
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2 EMI Debited even after foreclosing the loan.. Need refund URGENTLY!!!!

I paid my foreclosure amount on 31st December 2022 and still, the EMI for the next 2 months (Jan'23 & Feb 23) got debited. When emailed to customer care initially they said they refunded Rs. 21k out of Rs. 26, 216 (13, 108 per EMI) and now they say you didn't upload the payment receipt in the given link hence the said amount can't be refunded which is ridiculous. We should pay the foreclosure interest and again deduct the extra amount. I...
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rkca8791
from Gorakhpur, Uttar Pradesh
Jan 15, 2023
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Fraudulently took 7000 to proceed loan

Address: India
Website: PaySens

I was urgent need of loan to settle other loan. However, paysens executive told to 1st pay 7000 then loan amount reimburse in your account and after that will be refunded with loan amount. Whatever promised as 225000+60000BT but only processed[protected]BT and took fraudulently 7000 and I involved with Abid and Rukhsar with EMI collection agent to refund they also promised because I didn't pay 1st EMI. After ensurance these guys refund...
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Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, 400054 Maharashtra, India

Dear paysense,
Please resolve my issue I have 1 running PL as mentioned below,
Hey,

We have received a foreclosure request against your loan - STPLSC[protected]

Unbilled Principal: Rs. 487033.00
EMI Amount Due: Rs. 0.00
Pending Interest till date: Rs. 2922.00
Bounce Charges: Rs. 0.00
Foreclosure Charges: Rs. 22988.00
Total Foreclosure amount (as of today):...
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Kishorenishant
Oct 7, 2022
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Foreclosure amount paid still emi debited.

I paid my foreclosure amount on 1st october through NEFT. Did not received any reply after so many emails sent by me. Then my emi was deducted on 5th. Still I am not getting any reply. All details are already sent to paysense and related forms are also submitted. Now I am continuously trying to get my loan account closed and refund of one emi. But not getting any response. Very bad customer service....
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sdasarir
from Mumbai, Maharashtra
May 13, 2022
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Foreclosure of Loan - Issue with Payment Link

Address: Mumbai

The payment link that they have sent me does not work for the Netbanking option when I select HDFC Bank.
No other payment method can be used because all the rest have a transaction limit of 1 lakh. My debit card too has a transaction limit of 350000.
I requested them to send me the loan account details, so that I can do an RTGS transfer. I already sent them several emails regarding this but no one is replying to my emails.br...
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Nilofar A
Apr 14, 2022
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Delay in Disbursement. Frustrated

Hi team i have applied for my second loan in paysense, application got approved on april 6th, was waiting for the disbursement in 48hours which paysense used to promise but that did not happen, sent couple of mails, humera reverted that she has escalated and will get back to me, but after following up couple of times z sent almost20+ mails but no revert, no update at all.. Is this how customer care team works, iam seriously frustrated, never...
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bdeshmukh2000
Mar 2, 2022
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Due payment done but NOC not provided

First they have given wrong closure letter. Full due amount was wrong in portal and in closure letter. I have paid accordingly. They can not update their system. No NOC provided

Loan a/c 2421409
[protected]
[protected]@gmail.com...
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rahul tandulkar 92
from pune, Maharashtra
Jan 20, 2022
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Calling contact number

Address: mumbai

Paysense are fraud. They are calling my relatives, my in-laws. Paysense has given the files of non payment to some recovery agents.

And they are harassing mentally calling my relatives and friends. Just because my number wasn't working.

I told them I will get money and I will pay soon and don't have money right now. But still they are doing the same.

Though they add charges and take more money,...
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Pradeep678
from New Delhi, Delhi
Oct 3, 2021
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Loan already settled but ECS deduction not stopped

Name- Pradeep
Loan no.- SL2164794
Mobile no. [protected]

As discussed with paysense employee his name rajesh. he offered me settlement amount of 13000/- to settle my loan and he promised to me that he will closed my loan after payment of 13000/- I request him to give me settlement letter of 2 part payment of rupees 6500/-. After discussing Ms. Ridhi( senior legal advocate) and Ms. Ankita ( senior team leader) they...
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priyankDimri123
from Noida, Uttar Pradesh
Sep 29, 2021
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Loan A/C -STPLSC09000005050116(personal loan)

Address: Noida

Dear RBI,
I Priyank Dimri Loan A/C -STPLSC[protected], start on 24th May 2021.
I had taken the loan with pay sense with very bad experience, your authorize agent (Deepak Sahu-[protected]) promised me the rate of interest 18%. after that i proceed my documentation, and signed the agreement online behalf of their trust. bust when my EMI started i came to see it is 22% rate of interest .
I called to agent( Deepak Sahu-[protected])and...
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Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, 400054 Maharashtra, India

Dear sir,
I have taken a loan amount of Rs. 2 lakhs LOAN ACCOUNT NUMBER( (STPLSC[protected] from the Paysense which is the one of the NBFC in March 2021. I have maintained suffiecent balance at the time of EMI date(5th of every month) and the bank could not able to auto deduct from account on due date. when i contacted the bank they have informed be that they have so technical issue in NACH presentation and asked me to wait for...
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Address: B-71A, GF ardee City, Gurgaon-122011. 9873436419

Dear RBI,

I am Munish Bangia took loan of Rs 2, 30, 000.00 from paysence finance company on phone call in feb 2020.
Which i cleared in few months after 16/09/2020. Rs 2, 32, 799.00 as asked paysense how much i have to pay to close the account. The said amount they told me Rs 2 lakhs thirty two thousand seven hundred ninty nine. with the details given by them and i paid. But after doing email to them from 9 months not...
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vijay936609
Oct 31, 2020
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Unethical Behaviour

Address: Jai Villa, Dev Shakti, 49, Tilak Rd, Navyug Colony, Santacruz West, Mumbai, Maharashtra 400054
Website: www.gopaysense.com

Hi Team,

Paysense multiple executives calling and threatening to my friends and family members to clear my loan amount where I am coordinating and answering for their calls. Already we were hospitalised due covid positive and physically and mentally not fit. Because of paysense call, we lost our credibility within family and group. I have written multiple emails to paysense team to respond to my emails to confirm on those...
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ashutosh.pandey12
Jul 15, 2020
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fully close (foreclose) my loan

Address: Vadodara

I have mailed a request on 10 july 2020, to close my loan as earliest.
I received one mail from pay sense to fill a form regarding loan closer and i have filled and submit it, till now i have filled the form 5 times but still, i didn't get a response from pay sense to which account i have to pay and how many amounts i have to pay, i am required worried as 22 is the last day of loan closer as per pay sense

I am following...
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RSurenderReddy
from Hyderabad, Telangana
Jul 6, 2020
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penalty and late payment fee charged after making payment on time (auto debited)

Address: Kukatpally Hyderabad Telangana

I have taken a loan for 1.56lakhs. The emi gets deducted on 5th of every month. The most recent payment was made on 5th june 2020. The emi was deducted on time but i am being charged late fees. I have requested assistance multiple times but i have not got any callback. I made a payment of 6632 today actual emi is 6395 and again 247 rupees is added to late fees. Amount deducted from my bank but not showing in paysense app, this is repeated...
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Vivian Aviet
from Mumbai, Maharashtra
Nov 20, 2019
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harassment and mental torture

Address: 3703 skywalk body, tank lane, near Orlem church malad west, Mumbai City, Maharashtra, 400064

Hi,

I had 3 loans in total from Paysense and out of which 2 loans are already closed but as per to paysense they are still saying that 2 loans are still active whereas only 1 loan should be active.
When asked for the NOC letter for the closed loan they are denying to provide the same. Moreover even after paying the EMI, I am still receiving calls from Paysense and they are threatening me that they will take legal actions...
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Kannan jayaraman
Aug 29, 2017
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collection agent from paysense

Address: 400054

Hi sir,

Need your help to get rid of harrassment call and threatening message from paysense executive.

I borrowed money around 24k from paysense and unable to pay from 6 month due to personal issue and i regularly paid them for 6months. I want to make the payment but the harrassment and threatening calls makes me scared.

The people from the paysense are not profession their language is of rowdy...
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