Bajaj Finserv Complaints & Reviews

Dear sir /madam

Please find the below attach loan account statement from bajaj finserv,

The account statement dated on 10/12/2015 is a false loan as i dinesh kushwaha has not applied for this loan, someone has misused my pan card, and applied this loan,
On 05/12/2016 it came to my notice that someone has misused and taken this loan now, i need loan for some reason and i am facing problem for the same,

Kindly resolve this problem asap mobile no [protected]

Dear Sir/Madam,

We took two loans from the Bajaj Finserve company on the name of Sandeep Gupta and Ajay Gupta vied Loan account no :- 517CSL01407217, 517CSL03028205 dated 31/Dec/2013 and 29/may 2014 respectively.

We want to close both the loan so we apply to Bajaj Finserve company kindly make the fore closer letter of both the loans without foreclose charges and we will deposit the balance principal amount.


Because when we took the loan on 31 Dec 2013 and 29 May 2014 it is clearly told by Bajaj Finserve Company executive that there is no Foreclosure charge will be applicable at any time you can close your account without any fee after deposit your balance principle amount.


Bajaj Finserve apply the foreclosure charges policy after Feb 2016 but my loan disbursal date is 31 Dec 2013 and 29 May 2014.

But Bajaj Finserve issue the foreclosure letter after apply the 4% + service tax to us.

We inform this matter to Bajaj Finserve Panipat Office from where we took the loan. Then Mr. Rupesh (Bajaj Finserve Loan Dept Executive) told us that I cannot do anything in this matter if you have any complaint then mail to the Bajaj We care (Customer Care Centre)

We write mail regarding this matter to Bajaj We Care The complaint No Of Bajaj We care is -SRN07840677 and SRN07840690.

Then We get the Following Reply from Bajaj Finserve:-

Dear Customer,

Thank you for writing to us at Bajaj Finserv.

This is with reference to your query regarding Loan Account No. 517CSL01407217 and 517CSL03028205 for foreclosure charges dispute. We have tried calling you on [protected] however no response received.

Please note that foreclosure charges will be applicable on above mentioned loan as co-applicant is non-individual.

As per revised policy of Bajaj Finance,

foreclosure charges are applicable at 4% (on principal outstanding) plus 15% service tax i.e. 4.60% if current EMI is between 1st to 25th EMI and 2% (on principal outstanding) plus 15% service tax i.e. 2.30% if current EMI is between 25th to 48th EMI. Please note that foreclosure charges are not applicable post clearance of 48th EMI.


Your Good Selves,

Bajaj Finserve revised this foreclosure policy in Feb 2016. There is no information from the Bajaj Finserve company regarding the change of Foreclosure policy to us. We are continuing paying our EMI on time without any delay and default.

Now we want to close these loans but Bajaj Finserve impose us the fore closer charges which is totally illegal.

Due to delay in foreclosure I am facing very heavy financial loss on per day bases.

We request to your goodselve please take these matter on very important Notice because :-

When these institutes issue the loans or other services to the customer at that time these companies commits so many promises but after that they change their attitude too much and harass the customer . Even these companies change their policies and impose these new policies on the old customers also without getting the permission and information.

I request to you pleas look into this matter on very serious note and take the corrective action against this complaint so that in future these companies cannot harass the customer .

Further you require any information regarding this matter kindly mail me .

Regards

Sandeep Gupta
([protected])
guptasandeep.[protected]@gmail.com

The Contact Detail Of Bajaj Finserve on which we are communicate are following:-

[protected]@bajajfinserv.in - Customer Care Mail ID,

[protected]@bajajfinserv.in - Customer Care Head mail ID,
[protected]@bajajfinserv.in - Customer Care grievance Department,

shiv.[protected]@bajajfinserv.in - Regional Head,
ravi.[protected]@bajajfinserv.in --- Panipat Head,

rupesh.[protected]@bajajfinserv.in - Panipat Executive,
madhu.[protected]@bajajfinserve.in -(Top Mngt Member),
ujjwal.[protected]@bajajfinserve.in -(Top Mngt Member),
rajeev.[protected]@bajajfinserve.in -(Top Mngt Member),

I made shopping in big bazzar converted it into EMI and it was held on 5 December 2016 through ECS.On 3rd December we visited kaushambi branch to pay EMI but they ask us to come on 10th December, today again they ask us to come on Monday 12th December.Earlier you guys ask us to give opportunity to serve when we give chance then you haras us, Is this service you provide to the customer.your people are not accountable and not listening the customers, it's very bad experience with your company.

NISHA GARG
[protected]

Dear sir/madam
My self manoranjan das, my id-sf35298206. My register
Phone no-[protected],
I cannot receiveed my emi card since 9month. Please provide
Me my emi card from my address as soon as posible.

I hope within 15days my card provide me.

Address-
At-januganj golei
Po-januganj golei
Dist-balasore
Pin-756019
State - odisha

I have order a furniture through Zuari Furniture, and processed the load with Bajaj Finance, Money given to zuari furniture by Bajaj finance, Unfortunately, Zuari Furniture cancelled my Order due to Measurement Issue. But still bajaj finance taking money from my account through ECS. When i Contacted the executive he said i have to pay 1 month EMI, then i agreed and paid. then he said the loan has been cancelled, again second also money gone from my account. Iam not getting proper response from Bajaj Guys Poor Customer Service.
Bajaj Finance Loan - 403SCE28573210
My Contact No.[protected]

Registered Mobile Number: [protected]

My EMI card has been blocked due to unknown and unclarified reasons. I believe that this is blocked intentionally by Dream Electronics - Sector 21 as we did not purchase product from their store. Could you please take necessary actions for the said reason and unblock my card. I require to purchase an item and this is very urgent as product may not be available tomorrow. Please take necessary actions and resolve my issue.

Dear,

I have already applied for EMI card online but i not get any payment receipt for the EMI card application from your company end.

but i have already made the payment using my internet banking(United Bank of India)and got sms in my register mobile number and mail also..
And i have the bank proof of payment.Please find the mail copy which i receive after payment done.Please ensure that the my bajaj finance emi card dispatch or not..because i have already pay for this EMI CARD using internet banking.and i am waiting for my emi card (bajaj) purchasing a new smart phone from online scame using no cost emi ...

Please...

Even after submitting all the documents as per your requirements my card is still blocked, after talking to your toll free no. i was instructed to submit one CANCELLED CHQ.& ID PROOF to your local office, when approached your office in sahakar Nagar no responsible person was available though your office was open, today your office was closed at 4.44PM whereby your office timing is 9.30AM to 5Pm, request you to give us other option as courier to your office or to mail you the scanned copies.

Waiting for your early response.

Regards.

Dear Sir, I am a user of Bajaj Finserv EMI Card since October 2015. So far I have purchased two products through my EMI card- an Aquaguard and a Sony Experia mobile. Recently I went to a branch of Tirumala electronics at Hyderabad and enquired about a microwave oven. The shopkeeper asked for my card to check available balance. I said I will get back soon and left. After one day on 22nd November a message came to my mobile that a loan amount of 12000 has been raised through my EMI card. The microwave price is 15000 and the shopkeeper had told me that there needs to be a downpayment of Rs. 3000. Without my consent the shopkeeper has some how raised the loan amount. I wish to cancel this loan request. Kindly guide me on this. My card detail is [protected]. My name is Pratyush Banerjee.

I want to register for 'do not call'. But there is no provision on your website, ivr, i have told the bajaj finserv callers several times when they call. But every week i get a call from different number. I have checked with other friends of mine they also have given a similar feedback.

You have purposely made your website and complaint submission so difficult for 'do not call' registration. So that you continue to bother your customers

To bajaj

Hi, my name is farha khan i am your existing customer with customer id: 14589072 from last 3 years and i have always tried to pay all the emi for each and every loan taken
By me from your company, i aslo have a emi card provided by bajaj as i am a long time customer but last year due to some reason i had to close
My hdfc bank account which was linked with bajaj initially as my persona
L account and for that reason one of the emi was bounced though their
Was the money in the account and after that i have tried reaching your
Customer care like anything i also went to your branch in my city kolkata and explained them all the problems and made the emi payment for 2 months they had told me what needs to be done and even they assured me that no bounce charges will be applied as i have done the payment.

I have again went to the office and submitted all the relevant documents
To change me hdfc account into icici bank account and i have clearly mentioned to them that going further whatever emi i will be paying will be done through the same account and nothing else, still after that my emi card got blocked and after that i received a message that rs 1200 was charged from my account as bounce charge, i wanted to complain about
This but i was aware going to the office will never help me as they always say we cannot do anything everything is done by our head office in pune and the customer care number for your compamny is really amazing if we go ahead and call on that it takes minumum half an hour to be
Connected and as it is highly chargeble and not tollfree its not easy to always use it for us, hence i left and have not complained about it.
I also tried using my emi card after that and came to know it has been
Blocked withoun any notice by bajaj and after 5 months again i got a me
Age that your card has been unblocked and you can use it going forward
Then again i have taken a washing machine from the card and the emi was
Going smoothly with the icici bank account not only this i have a bajaj
Vehicle loan as well which is also going smoothly from last 1 year and
No problemwas their but after purchasing washing machine i have called once on your customer care and spoke to a lady to know the current limit of my emi card as i was looking to buy a television and i came to know that my emi card limit has been reduced from 50, 000 to only 20, 000 and
When i asked her why this has been happend she explained because of the
Credit score this happens i explained her i have alwasy paid on time
Once the payment was bounced i went to your branch and paid, she said do
Not worry mam it will be increased again after sometime if every things
Goes smooth and she informed me till that time you can utilize your card
For other shopping likw in retail shops such as big bazar etc etc, i have
Got all the info from her and have used the card for shopping and then
At got converted into emi and i have already kept the money in my icici
Account for the emi but again i have received a message on my registered
Mobile number that your emi is to be claered on 5th of december of rs
2165 from your hdfc bank account now i want an answer that from where my
Hdfc bank account came in picture again and to clear this i have called
Your customer care like 10 to 15 times but no resolution given by any of
Your representative and now i just want to inform i am an employed person
I do not have time to do all this stupidity evey time and anyways with
Bajaj i have never been satisfied with the service though from my end i
Have never failed with payment and what has been happend now again you
People will be implementing bounce charges and cerdit score will be hit
Again without my fault and no one will be listening what ever i say because this always happen and that is the reason i am writing this mail to
Let you know that if this time i have to bear i will be complaining
About this to the consumer forum and i will not be paying any of the
Remaining emis for any of the loan to your companyand i will see to it
That consumer court will be resolving this matter and also i get an compenstaion for the harrasment i have been facing from bajaj services.

Dear Sir/Madam.

Please find the attached snapshot of LOAN ACCOUNTS which I have bought through the BAJAJ EMI CARD. Some of them completed and some of currently going on.

So problem is that My first loan - 4180CD16018167 which named as 1st & 1st EMI DETAILS in snapshot. There is clearly wrong account number displayed in your BAJAJ MOBILE APPLICATION. But I did not get any trouble for this LOAN. and I have successfully close this payment.

Now,
I have started problem for my 2nd loan - 418CDD25161068 which named as 2nd & 2nd EMI DETAILS in snapshot. There is still not clear this problem. and I have face this problem from this loan and my trail mail about this loan and false account number. I have proceed their all the formality of ECS Mandate and confirm from their Customer support that my account number has been updated in your system. but when I opened BAJAJ MOBILE APPLICATION there was not any update of my ACCOUNT NUMBER. And I already have talked about why this is not updated in BAJAJ MOBILE APPLICATION. Your support team told me that I HAVE FORWARD YOUR REQUEST. but till time not updated it.

Now,
See my OCT EMI snapshot which is correct account number showing in SMS. But NOV EMI - DUE snapshot is incorrect account number which hold the NEW LOAN. Which is as per your BAJAJ MOBILE APPLICATION.

First of all I have problem with their customer support team. First 15 to 20 min take to connect your executive then 5 min take for verifying user details. and they started my queries. I do not have time to call their team and wasting my time and every time go to your nearest branch and DO THE ECS MANDATE FORMALITY.

If I will get my EMI bounce I am not going to barred this penalty and also I am not going to do the ECS MANDATE Formality. This is your fault and you have to sort it out from your side.

Now I have received their revert as please go to nearest branch and fill up the ECS MANDATE Form.

Dear Sir,

I am R.PADMA My Email Id:[protected]@gmail.com bajaj finserve regular customer, i purchased friedge then one mobile set. Every month the fridge payment is 2nd day deduct in our acount regularly. But my mobile payment is not going in our account regularly. but i had to pay through Axis Bank and collection person.

In this month money transaction is going very bad position. So i have request some days time for your collection person MR krishnan and your chennai Head office staff Ms. Swetha But he have to speak with me some irrespect words and she daily torched me and given complaint through for my boss. In this fact my boss is scold me. So i releive in our company today.
What can I do for next due. pls. answer me.

Dear concerned,

This is regarding my EMI card being blocked permanently without any prior notice and inspite of no EMI bounce & available credit balance. My last purchase with the same EMI card was on September 2016 of rs 10000 approx. I tried to use the card to purchase a mobile on 29th november 2016 but the BFL executive told that my card was blocked. Next i called the customer care centre and the automated voice told me that my card was permanently blocked. Kindly activate/unblock my card asap since there is no fault or due emi from my side. Also kindly explain the reason for blocking my card where i am a customer for last 2.5 years, is this the way you treate your loyal customers.
CARD no - [protected]
experia id[protected]

regards,
Ratandeep Bandyopadhyay
[protected]
[protected]

Dear Sir/mam

This is Suraj Sharma. My loan account number is 6E2RPL26089813. I applied for personal loan in Bajaj finsrve ltd. The Amount approved for loan is Rs 98000, but the credited amount is Rs 89011 to ref no[protected], BAJAJ FINSERV[protected] on date of 11/08/16 my Account No. : [protected], RTGS/NEFT IFSC: HDFC0004135, MICR:[protected]

Here are some charges like processing fee Rs 2940,

Commitment Fee Rs.0

Life Ins Premium Rs.3500
Are charged from my loan account . Your executive has told the ROI charged would be 18 % reducing rate of interest, but the actual ROI charged in my account is 35.9 % flat rate interest .As I already have insurance on these loan numbers 6E2GTL20161574 and 6E2GTL26248535, then why again insurance has been charged on my loans.

Kindly cancel my loan with Bajaj finserv Ltd. I don’t want to continue loan with Bajaj Finserv as you made false commitment and made false charges. Also i haven’t received any official documents for my personal loan from Bajaj finserv till now.

Regarded

suraj sharma

[protected]

I applied for a flexi personal loan from Bajaj, They promised a promotional offer(airline voucher worth 5000) but they did not deliver it, it has been 2-3 months since the loan has been disbursed.

I complained multiple times but they are saying that I am not eligible for the offer, I even sent them the emails which has mentioned the offer.
I even sent them a legal notice but nobody replied.

What action can I take against them?

I am one of your existing customer and i have taken many times loan fron your company i never be defaulter till that date why card is blcked and i want bring you notice i lost my card please re issue my card, i want to kew tha, resson why My card is blocked why i dont kew why its is blocked we want kew card no [protected], please send t the details

ravindeer

I have requested to change my acc details for particular product loan acc no 4190CD[protected] Rs 3389 /- emi) on 30 oct 2016 but till today's date ie 27 nov 2016 I have got no update about it.
Plz look into the matter and change account details for this particular product only asap.And plz reply waiting for your reply.
SHILPA MORANI
shilpa.[protected]@gmail.com

I had applied for Bajaj Finance EMI Card . I had filed the online application form where it is said that i am eligible for theLimit of Rs. 45, 000/-. In order to avail this loan i have to buy an EMI Card for which i had to Pay Rs. 399. I had made a payment of Rs.399 via Dedit Card from Axis Bank on 15/08/2016 to purchase EMI Card from Bajaj Finance. My Transaction ref No. ECOM PUR/Bajaj Auto Fi/SBIPG/140816/18:52

I want to know the status of my EMI Card and my Loan Number because i am unable to check the status & Track my EMI Card.
Today is 25/11/2016 almost more then 3 Month completed but i did not receive me EMI card. I request your to Arrange the EMI card or refund me my money as soon as Possible.

Kindly do the needful.

Krishnakumar-[protected]

Hello Sir, I have Bajaj Finserv EMI Card but when i am trying to purchase on Amazon a message from Bajaj comes in which they said pkease submit your fresh NACH, and i have submitted it on 26 OCt. 2016 in Bajaj Finserv Branch in Bathinda and they told me that they will update it in 14 days but still my card is not updated and when i am trying it Amazon for Purchase the message comes from Bajaj Finserv end.
Mobile No. [protected]
E-Mail ID:[protected]@gmail.com