Bajaj Finserv Complaints & Reviews

Dear Bajaj people, I was out of station so couldn't make my payment against my laptop which i financed from you.,
i am very regular when it comes to paying emi's just a one mistake and u guys eimply blocked my card?? without any information? why?

today i paid my emi online transection no is HSMP[protected]
THIS IS MY LOAN NO-456DPF22989855
THE GOOD PART IS THIS YOUR CUSTOMER CARE NEVER PICKS A CALL.

I JUST WANT TO KNOW WHEN MY EMI CARD WILL BE ACTIVATED??

I have purchased a LED TV from WhiteMart through Bajaj Finance. After a few month got EMI card with the following details: Card Number: [protected]. Later, when I tried to purchase an item using this EMI card from another store, the salesman said that this card is only valid at WhiteMart. I want to purchase products from different dealers and through online as well.

I wrote a mail to Bajaj finserv ([protected]@bajajfinserv.in) regarding this issue as mentioned above. But they reply me like "With reference to your e-mail, we wish to inform you that you can not purchase products from online and another store." I sent mails again and again for a solution, but they reply the same. I also call the customer care ([protected]) several times. But they didn't respond, even I wait for more than 20 minutes.

Please take an action against this otherwise help me to get a solution.

Bajaj Finserv deducted funds from my bank account without my authorization. After looking at my bank statement, I wrote an email to their support asking for the refund and showing proof of my authorization for fund withdraw.

At first, support asked for my bank statement for verification and in next email asked for bank details for refund.

After few days, looking at no response I added Bajaj Finserv Grievances email address based on this article on their website (https://www.bajajfinserv.in/finance/grievances.aspx). Grievances replied that they need 2 business days to process my request.

After not hearing from Grievances for two weeks, I added next escalation step (Customer Experience Head) and hasn't got any reply or refund as of today.

Case Details

Initial case number: SRN06646972
Date: Sept 3, 2016
Email Addresses: [protected]@bajajfinserv.in,
[protected]@bajajfinserv.in, [protected]@bajajfinserv.in

I expect Bajaj to refund my money before I engage Legal and drag them to Consumer Court.

As per my sanction letter, we are not suppose to charge foreclosure charges, after 6 instalments, but even after regular repayment of 31 instalments, when we asked for foreclosure, they forward the letter with 2% foreclosure on lap and 4 % foreclosure charges of 4% on additiona loan. Ridiculous way of torchuring clients. After its clearly mentioned in sanction letter and even rbi guidelines says after may, 7, 2014, no bank can charge pre payment charges to individual term loan borrowers.

Bajaj finserv send some illegal person who react very violent in my house create many problems in my building and after some days they call me and abuse so i have a call record and i am compliant in police station .
then bajaj finserv says person has been removed from compnay but he is calling to me from some number and compnay dont take any action against him . i am tried from bajaj finserv so i never pay any amount .

Dear sir/madam,
I have taken bajaj finance home before 3 years.
Since then i am getting calls to offer some kind of loan every now and then.
I have denied many times to them not to call me again.
But they are different persons calling me every time from different number.
As the calls are extremely annoying and disturbing me a lot, i wish bajaj company to stop in any case.
My mobile number is +91 [protected]
If such calls are coming next time, i will take serious steps against company.

Hi, this is prasanth madhav seelam i had applied for emi card on 5/10/2016 and my ref no. is[protected] it is already about 8 days and still i did not get my emi card i have paid 399 on purchasing emi card i am unable to track that also so let me know how many days it will take or please refund my money back

Regards,
prasanth madhav seelam
[protected]

I have provided all documnets but its not generating one time password...

Asking to submit fresh NACH mandate..

What I have to do to activate my card [protected]...

Help me through this as I want to purchase things via Bajaj EMI so I bought this card at 400 rs and stilll card is not activated and no such information is provided to me regarding NACH mandate unless and until i asked for OTP for purchase..

I had applied for Bajaj Finance EMI Card . I had filed the online application form where it is said that i am eligible for the loan of Rs. 70, 000/-. In order to avail this pre approved loan i have to buy an EMI Card for which i had to Pay Rs. 399. I had made a payment of Rs.399 via SBI Credit Card on 11/10/2016 to purchase EMI Card from Bajaj Finance. But i have not received any reference No.(application No.) from Bajaj Finance side
I want to know the status of my EMI Card and my Loan Number because i am unable to check the status.
Looking forward to your affirmative response,

Kindly do the needful.

Regards
Jitendra Singh
[protected]
[protected]@gmail.com

My name is jagdish Singh and I have applied for bajaj emi card and paid 399 on 8/10/16 but I didn't receive any msg or call from company .when they are coming to receive my documents.they tell me that they collect papers within 2 days but they are not come yet.their customer care also is not responding .I want my money back or they send emi card asap.

Hello,

I'm Sheikh from Bangalore, I need your help in understanding the reason for blocking my Bajaj EMI card with out any reason.? I have been using te card from quite sometime and I have availed 2-loans as well. One the loans is for consumer durables which will be closed in next 2-months and the other loan is for digital product, he EMI has just started. I have been paying my EMI regularly without a delay of even one single day. I wanted to check my card status to avail further loan after closing / completing the exisitng one, and I was shocked to hear when I get to know my EMI card was permanently suspended Bajajfinserv. When I tried to reach the Customer care on their toll free number for knowing the reason for such block and unblocking the same, I didn't get proper reply as it was IVR, neither did I get proper reply nor an chance to speak to customer care executive. I wrote an email to the customer care asking the reason for such permamnent suspension but there reply was "With reference to your email, we regret to inform you that your EMI card is permanently suspended in line with our credit policy. Also we would like to inform you that, we are unable to disclose the reason of card blocking as per our policy"- This reply is not satisfactory and I feel this is just an standard template reply for name sake, I like to ask the below questions to Bajaj Finserv customer care..
1) Like to know why is my EMI card is permanently suspended...???
2) What was the reason for suspending my EMI CARD??
3) Why this was not communicated to me earlier when the EMI card was blocked...?????
4) AS CUSTOMER OF BAJAJ FINSERV IT IS MY RIGHT TO KNOW THE REASON FOR SUCH SUSPENSION. When BAJAJ FINSERV IS NOT ABLE TO DISCLOSE THE REASON FOR SUCH SUSPENSION THEN PLEASE ADVICE WITH WHOM I SHOULD ASK FOR THE REASON...???

I hope the concern person will look in to this and reply back with sensible response at the earliest.

Regards,
Sheikh

Team,

Please be informed that I have registered for Bajaj Finserv EMI card on 10th Oct 2016 and required amount paid Rs. 399/- from my Kotak Bank, Debot Card and payment got successful on payment gateway. As I have received one time password message from Bajaj Finserv also while doing regarding payment.

Screen shot attached for the same for both cases.

However didn't received any EMI card details from Bajaj Finserv after doing successful payment and not even a single message from your team of any welcome message after complete payment.

Almost 12-15 hours passed, still no response from your team on same

Also raised a complaint on same day and received Service Request no. is : SRN07105461 and tried your IVR as well but no response.

Payment Details:-

Kotak Bank, Debit Card

Date & Time - 10th Oct 2016, 10-11 PM

PCD/[protected]/Bajaj Auto Finance_BD/SBIPG

Chq/Ref No.[protected]

Now I don't want this EMI card any more because my first experience is worst with your services so I don't want to continue with your services.

SO REFUND MY PAID Rs. 399/- AMOUNT ASAP

So please look into this and do the needful at earliest.

Dear sir,
I am supratim roy, my customer id is 36180247. I have got the card 2 weeks back and already purchased dslr with it on 06th october. But still i haven't got my experia id and password. Even after trying to login with wrong password my experia account has been blocked. Even suddenly today when i am calling to [protected], in response i m hearing that my customer id is wrong/ my mobile no. Is not registered. I want know what is happening. Please resolve this matter.

Supratim roy
[protected] (Registered)
[protected]

Dear Sir / Madam,

With Reference to my Loan account No. 5770CD[protected] Bajaj Finance

please find attached herewith the statement of account, my loan was already closed 2nd September 2016

and they have charged Rs - 99.00 from my BOI Account on dated 26.09.2016 I don’t know for what

Help me by sending me a statement with regards Please do the needful for the same.

Thanking You,
Yours Faithfully,
Collin Pereira
+91 [protected]

I had purchased HP Lapatop & taken loan for amount 18500/- Logically EMI has to be 3167/- But when i checked my BAnk account they have also deducting extra Rs- 384/- per month.on account of Digital fone safe Loan ID 402DFs2611477. What the hell is this. How such big company can do like this.
Guys request you to dont take loan from this company. Customer care person are not willing cooperate for this issue.

I am an Experia customer with ID:5246483
;Pradeep Mishra, that too I have availed so many loans from you since last 6 years. Since last 2&half years I have been issued an EMI card, through which I have availed different lifestyle product loans, where I have never submitted the local address proof, nor your employee have asked me for the same. Recently I have joined Yes Bank as state head in Ranchi, looking after Jharkhand, Bihar, Odisha, Chhatishgarh.I tried to purchase Samsung Galaxy A9pro mobile through the EMI card at Jamshedpur and Bhauneswar, wher my request have been declined due to not having the local address proof, though I ma having the same repayment account[protected] of ICICI Bank and the same is used for experia account .I was hurt, if you can not provide us any product through EMI card, then why the same has been issued to me.Atleast you should check my previous relationships and track records. Very Embarrssing for me...

My name is vinay kumar my bajaj experia id:28095094, i am having a bajaj preiliged emi card on[protected] it shown the limit of 75000, but on[protected] it shows 60000, please tell me why why you guys cut off my card limit if you do not respond i will go to consumer court and book a cheating case on you.please respond as quickly as possible.my number is [protected]

I have taken personal loan of 300000 from Bajaj Finserv ltd. in March. At the time taking loan they said there will be no part payment and forecloser charges..But now I m trying close my loan and they refused and said there will be a forecloser charge applicable ... I have written confirmation from Bajaj Finserv for the same that there will no charge for part payment or forelcloser of the loan ... When I contact them for the forecloser letter, they said we have changed our policy so cannot close the without the charges... which is totally unacceptable ... they are fraud, they deny after written email confirmation regarding the same ...

My name is Amit Mahadev Tarate My Loan ID is 405CDD18990497. My EMI Card No. [protected]. My card is temporary blocked. I request you please activate my card. This is not a good customer service. You people blocked my card without any prior intimation. I did not receive any prior massage regarding the same. This is a very disgusting service.
One of my EMI on 2nd September 2016 got missed because of just 149/- rupees difference which I immediately paid online on 7th September 2016 at time of 8:17:02PM. Transaction ID is GICI[protected]. After which I got thank you for the payment massage of bajaj finserv. I completed my loan very smoothly on 2nd October so I went to buy a moblie phone on EMI card and suddenly they are saying you card is blocked so we can not proceed. I was completely unknown of all this because bajaj finserv blocked my card without any prior information.
I want it unblocked as soon as possible or I have to go other way.

Dear Sir / Madam,

With Reference to my Loan account No. 4130CD[protected] Bajaj Finance

please find attached herewith the statement of account, my loan was already closed before 3.5 Years

and they have charged ECS - 99.00 from my SBI Account on dated 26.09.2016

Please do the needfull for the same,

Thanking You,
Yours Faithfully,
Tushar Prajapati,
+91 [protected]