Bajaj Finserv Complaints & Reviews

Bajaj finserv debited 118rs on 16th march from my account in the name of bajajfin_mndtvrfchgs_feb18. When i asked they emailed and told that it was ecs charges by bank. When i contacted with bank they told that it is deducted by bajaj finserv and not ecs. I told bajaj to refund the amount because the amount they charged also did not reflect in my bajaj loan account. But they did not respond on it. They are unnecessarily charging. Please register my complaint and help to resolve it asap

On 16th may i saw my bank account was deducted with rs 118 bajajfl_mndtvrfchgs_feb20. Kindly note i hv not asked for any card then they should not deduct any money from my account...

I have an emi with bajaj finserve for rs 9000 every month for 16 months but there is no provision that they wil auto debit any other amount from my account without my permission other than the regular emi.

My mobile number is [protected] which baja finserve will find in their database to contact and check my loan details.

I want bajaj finserve to reverese this rs 118 into my account and apologise for doing so so that they do not repeat such money from anyones account without their permission.

My name is parin shah.

Sir mene abhi complaint ki h or apko number bhi send kiye h par vijay joshi sir se meri bat hui thi unhone khud n kaha tha k app lockdown chal raha h to emi submit kardo penalty mat karna m company se bat kruga or apka chek bhi nh lgega bank par mujse juth bola or mera chek bank m laga diya or 2 din m 1350rs deduct kar liye mere account m... Mujse juth bolkar pese cat liye mujse... Me apko number attached kar raha hu

I am bajaj finserve customer.

Due to the current circumstances of global crisis, our organization processed my salary on (5/5/2020).

So my emi has bounced on 02-may-20.

So i was able to pay emi on 5th. And asked them if it is possible let me know how do i do it.

And i clearly made them understand that it shouldn't be impact on my interest & cibil score. As the rbi itself excusing if it bounced or delay in pay in such critical situations.

But they are not listen me at all. They have taken my emi amount and also they have taken interest 450rs from my account!!!
I want to give complain on this interest.

Sir mera name shikaif khan h m agar malwa m rahta huu mera phone number [protected] h.. Bajaj finserve wale rbi ke virudh bajaj wale emi cat rahe h or bar bar coll kar rahe h jab rbi ne mana kiya 3 month tak emi nh katni h fir bhi bajaj wale emi k sath penalty bhi cat rahe h or sir meri 1690 ki emi thi fir bhi company wale n 2 bar mere account se pese deduct kr liye 4 din phele 450 kiye or aj subha 900rs kar liye sir m bhaut preshan ho chuka hu abhi lockdown chal raha h or job nh h fir bhi bajaj wale emi k sath penalty bhi deduct kr rahe h meri apse hath jodkar vinti h app is samsya ka jald se jald nirakarn kre or meri penalty k pese mere account m transfer karva dijiyeee sir... M apko bajaj wale ka num bhi send kr raha hu

Bajaj finserv is taking advantage of covid-19 situation and deducting money without any reasons. Their customer care service is pathetic.

I have raised multiple request to them complaining about their decision to block my account. Once i made late payment due to some financial issues just before lock down started. One of their agent called me and told me to make payment and i made payment using paytm and after that bajaj imposed late payment charges. He told late payment charges will be credited back to my bank account.

After that i made prepayment of 3, 50, 000 to my bajaj account. They happily accepted that amount without realizing that my draw dowan request is blocked (Facility to withdraw money when needed). Since they blocked my account i had to undergo severe mental and financial hrassment as all my credit cards dues were getting bounced and hefty penalty being impose on me. I made lots of purchage due to my brother's marriage, which was on 15th march.

After that, i made many complaints in facebook page and i wrote as many as 10 times to jajaj cusmtomer care. But they never resolved this issue and always gave a standard reply. Now they have even debited another rs 3000, while my emi is only 750 as it is flexi loan account.

I am attaching all the mails here so that you could decide how much frustrating it was.

I am attaching all the screenshot and mail communication here.

I want bajaj finance to pay me rs 50000 as compensation for harassing me financially, looting my hard earned money, taking advantage of the covid situation and their pathetic customer care and agents and their fake promises by the agent.

I have a very good cibil score of 771 and i never made any late payment.

Almost 1 month is over since i first raised my request in whatsapp with the agent.

Kindly take strict action and make bajaj to pay heavy fine for making mockery of the system and the situation. This nbfc is looting mmany cnstomers like me.

Kindly make sure this fraud company pays me rs 50000 for harassing me financially, mentally and taking undue advantage of covid 19 and wasting my precious time and money.

Thanks and regards

Sunny

On 20/3/2020, i ordered a phone from amazon i. E. Vivo u20 through bajaj emi.
But due to lockdown, my order was on hold but suddenly i got a message from amazon that my order has been returned to the seller on 28 april 2020 and order number is 406-[protected]. On 29 april, amazon sent me a refund reference number (Cs[protected] which i forwarded to bajaj along with the invoice which was provided by me from amazon. But bajaj customer care replied to give the cancellation mail from the seller to them on 5th may. Again when i contacted to amazon customer care they told that i have to only submit the invoice provided from them and a mail that was given to me in which they written about the product's status that it was returned to seller. I forwarded it to bajaj but they still are telling me the same email to provide cancellation mail. I even tried to contact them through their customer care number but all in vein, they didn't pick up the call everyday i try to call them. My phone's price was rs 11990 and the emi that i have applied for was of rs 1999 for 6 months from which bajaj had already deducted the money since 2 months and a processing fee of rs 140. I don't know why they are doing such nuisance since i already provided all the details about my cancellation. So i hereby request you to please help me in getting my hard earned money back and file a complaint against bajaj finserv.
My loan number - 4c1ecffy203146
Muna behera
[protected]

Hi
It is so surprising to see an amount of rs 900 has been debited without any notice or context thorough bajaj ecs auto debit. It has been 3 years, the bajaj emi was availed last time and the entire loan was repaid and have no dues from my part. I need immediate refund of the amount and also need immediate discontinuation of the emi card as well as disconnect the link with my savings account. Kindly contact me at [protected]@gmail.com

Hi
It is so surprising to see an amount of Rs 900 has been debited without any notice or context thorough Bajaj ECS auto debit. It has been years, the Bajaj EMI was availed last time and the entire loan was repaid and have no dues from my part. I need immediate refund of the amount and also need immediate discontinuation of the EMI card as well as disconnect the link with my savings account. Kindly contact me [protected]@gmail.com

This is in continuation to the issues faced trying to request loan moratorium.
On 27th march, i sent email requesting loan moratorium and no reply came. Then they send a new email asking if i wanted a moratorium and i replied saying i wanted one on the 31st of march - again no reply to this email.
Again another email came on april 1st asking to raise a request on their website which did not work till april 2nd due to an error. On april 2nd i raised a request on their website though the amount was debited and this was the only money i had to survive through the lockdown. As per their initial rules they were supposed to refund anything debited if customer is raising a request for moratorium within 5 days from emi date. - nothing refunded till date
On april 2nd i received whatsapp message saying moratorium request under process
On april 4th i received another sms saying moratorium request processed and will reflect in the account within 7 days.
On april 5th i receive a call from a person from bajaj finance named kashif asking me aboutnthe trouble and reassuring me that the moratorium has been processed. So far so good.. Correct?

Problem starts here:
On april 10th they ask for more time till end of the month because of lockdown which we can understand.
On april 16th i sent follow up mail - no reponse
On april 24th i reached out to grievance cell - looks like there was no such department as there was no reply from here either
On april 26th customer care emails saying march moratorium is not possible now, if you dont pay for may we will consider may and june moratorium

Now the ignore game starts, they ignored all the emails that i had sent from march 27th. And looks like everyone was going through a state of amnesia or had an alzheimer condition including the guy who interacted with me reassuring the request was processed.
On may 2nd i did not pay the emi and the harassment to pay up started. Everyday there are at least 4 or 5 people calling asking to make a payment. Each time i explain to them about the reason it was not paid which they dont seem to be noting down because the next call is in 10 mins.
One sales executive contacted me over mesage and i explained to him about he situation with all necessary screenshots and as per him it was escalated to manager. He advised me to send another email to wecare as they are the ones approving the moratorium. I also contacted mr kashif who now has a different story saying "i dont remember if your moratorium was approved" and asked me to contact sales manager however he could not even guide as to who my account sales manager was.
Anyways i contacted some sales manager mr nataraju who heard the concern and said he will check however still not heard anything from him.
Today on 9th may i receive an email from bajaj that the moratorium had to be requested before 25th of april. So what were they doing when i sent them so many emails from 27th march?

Moral of the story-
Never dream to have your own house
Even if you decide to have a home never go with bajaj housing for a loan, because they take you for a frustrating ride. This was the biggest mistake i ever made by transferring my home loan here without proper research.

Long story short, there is no customer care in this place, they are not bothered about what situation the customer is they just want to harass.
They do not read emails or make notes in the customers account about any changes in the account.
From march 27th till today may 9th 2020 i am still struggling with a moratorium request and i am sure this is going to continue because rbi also doesnt seem to be taking any action.
All possible screenshots have been attached below.
Also heard rbi is extending the moratorium. What is the use when lenders are playing around with the initial 3 months moratorium request.
What is published on their website is not in practice and everytime an email with a different rule was sent across. It was easier to say we, bajaj finance is not going to offer any moratorium regardless of what you the customer has to say.
It is likely that my cibil is going to be affected because of this though it was announced otherwise.
Sad to see no action is being taken against such lenders for the torture that they put us through.

Govt odisha and rbi declared not to take emi of any loan and not ot impose penalty on unpaid emi but it may take interest on unpaid amount after three months will effect from on 2/06/2020. But in my case my emi was to pay on 1.04 2020. Message provides from your company to keep sufficient amount in the account for emi prior to two days of fixed date. But on month of april, no message was not send to my knowledge. So i confirmed that emi not be debit from my account by the obedience of govt orders but on 7.04.2020 the said amount 1299/ was debited. Again on 5.05.2020 the amount 450 / was debited again from my account. How it became possible to debit 450/ from my account. Please refund my amount 450/to my account. Company may debit emi but no rights to debit 450/extra amount from my account without supplied notice. Otherwise we will go to court of law after fifteen days of received ths message. My mobile no, [protected]

Hello,
I'm ca dinesh sharma (Loan account statement for 419duheq241222). We have taken a flexi loan limit with bajaj finserv of rs. 808000. All processing fee and other charges and agreement were signed for the said amount and for the period of 72months.
We have no cheque returns in any case, no emi default of any loan, also we are using the cc limit time to time.

At may 2020's last week, we have made a withdrawal...

Dear sir/ madam please cencel ecom cpp telebinding rural this insurance my bajaj number [protected] loan account number: 6o5etrfy279558 total loan amount: rs. 1, 699 1st emi 340 pass pls my emi amount refund i purchased a phone from amozan using bajaj finserv emi option with loan id 6o5etrfy279558 without my permission bajaj started cpp tele binding which i dont want and are charging me 1699 with loan id 6o5etrfy279558 dont want it.
My loan date is 2 may pls stop it within 2 days so that i can pay the original amount due nit the amount with cpp telebinding

I got the receipt voucher but didn't get the cash memo...The habra showroom authority requested me to go again to collect but I didn't go due to lock down

Without our permission naming cpp deducting 720 rs of an extra emi from my account

There was two emi on bajaj by me.. On this month i have already paid one of emi during lockdown period.. As per no messages to me or no mail by the company as per instruction by the government. But the another payment of mine was not paid due to some problem... My emi is 2084 but now already i have communicate with a agent of bajaj... She send me a link to pay online and there show the charges as bounced, as there show have to pay 2534.. What shall i do..??

My id 77864848
LAN 416GDF85449168

Dear Sir,

I would like to pay your kind attention on my concern regarding a problem I am facing in my EMI. My Registered no. Is [protected] with Bajaj Finserv. I bought an AC directly from Godrej Company on instalment on 15/10/2019 with my Bajaj Finserv Card ([protected] ). An Executive from Godrej Company Mr.Ashish visited my house and given me the details of AC under Diwali offer. They told me that the Actual Amount of my Bill is Rs. 28000/- and filled form no. Is 2274956. But they actually charged me Rs. 31950/-. So i reached Godrej office in Okhla and met Mr. Rakesh(Financer of Bajaj Finserv), They told me that they haven't got this form they got different form. Now I have received three different amount massages from Bajaj Finserv. Even i haven't received any confirmation for this amount. Also, we have not shared any OTP for this. Both the guys did fraud with me. So, i have registered a complaint in your Kaushambi office on 06/11/2019 and they said they will fix it. But still my problem is not solved. EMI is also deducted every month from my account. So, I request you to stop my EMI till the problem is not resolved. Kindly do the needful as soon as possible. Hope you will take suitable steps regards me as soon as possible

Thanking you

My asset care loan A/c no:5L8WACFY477836 my emi will start from 05-may to 05-September. Pls cancle this policy not interested for in wallet Asset care with cancellation argantly. Pls accept my request you. Ccp group India do it fast

Lone acount number 454bgifq412131 hai without cansulted me EMI 1980/- per month debited with my acounts start in january 2020 by BTo C Tele binding gi .please deactived this b to c tele binding gi and return my EMI of 5 months