Bajaj Finserv Complaints & Reviews

Hi
It is so surprising to see an amount of rs 900 has been debited without any notice or context thorough bajaj ecs auto debit. It has been 3 years, the bajaj emi was availed last time and the entire loan was repaid and have no dues from my part. I need immediate refund of the amount and also need immediate discontinuation of the emi card as well as disconnect the link with my savings account. Kindly contact me at [protected]@gmail.com

Hi
It is so surprising to see an amount of Rs 900 has been debited without any notice or context thorough Bajaj ECS auto debit. It has been years, the Bajaj EMI was availed last time and the entire loan was repaid and have no dues from my part. I need immediate refund of the amount and also need immediate discontinuation of the EMI card as well as disconnect the link with my savings account. Kindly contact me [protected]@gmail.com

This is in continuation to the issues faced trying to request loan moratorium.
On 27th march, i sent email requesting loan moratorium and no reply came. Then they send a new email asking if i wanted a moratorium and i replied saying i wanted one on the 31st of march - again no reply to this email.
Again another email came on april 1st asking to raise a request on their website which did not work till april 2nd due to an error. On april 2nd i raised a request on their website though the amount was debited and this was the only money i had to survive through the lockdown. As per their initial rules they were supposed to refund anything debited if customer is raising a request for moratorium within 5 days from emi date. - nothing refunded till date
On april 2nd i received whatsapp message saying moratorium request under process
On april 4th i received another sms saying moratorium request processed and will reflect in the account within 7 days.
On april 5th i receive a call from a person from bajaj finance named kashif asking me aboutnthe trouble and reassuring me that the moratorium has been processed. So far so good.. Correct?

Problem starts here:
On april 10th they ask for more time till end of the month because of lockdown which we can understand.
On april 16th i sent follow up mail - no reponse
On april 24th i reached out to grievance cell - looks like there was no such department as there was no reply from here either
On april 26th customer care emails saying march moratorium is not possible now, if you dont pay for may we will consider may and june moratorium

Now the ignore game starts, they ignored all the emails that i had sent from march 27th. And looks like everyone was going through a state of amnesia or had an alzheimer condition including the guy who interacted with me reassuring the request was processed.
On may 2nd i did not pay the emi and the harassment to pay up started. Everyday there are at least 4 or 5 people calling asking to make a payment. Each time i explain to them about the reason it was not paid which they dont seem to be noting down because the next call is in 10 mins.
One sales executive contacted me over mesage and i explained to him about he situation with all necessary screenshots and as per him it was escalated to manager. He advised me to send another email to wecare as they are the ones approving the moratorium. I also contacted mr kashif who now has a different story saying "i dont remember if your moratorium was approved" and asked me to contact sales manager however he could not even guide as to who my account sales manager was.
Anyways i contacted some sales manager mr nataraju who heard the concern and said he will check however still not heard anything from him.
Today on 9th may i receive an email from bajaj that the moratorium had to be requested before 25th of april. So what were they doing when i sent them so many emails from 27th march?

Moral of the story-
Never dream to have your own house
Even if you decide to have a home never go with bajaj housing for a loan, because they take you for a frustrating ride. This was the biggest mistake i ever made by transferring my home loan here without proper research.

Long story short, there is no customer care in this place, they are not bothered about what situation the customer is they just want to harass.
They do not read emails or make notes in the customers account about any changes in the account.
From march 27th till today may 9th 2020 i am still struggling with a moratorium request and i am sure this is going to continue because rbi also doesnt seem to be taking any action.
All possible screenshots have been attached below.
Also heard rbi is extending the moratorium. What is the use when lenders are playing around with the initial 3 months moratorium request.
What is published on their website is not in practice and everytime an email with a different rule was sent across. It was easier to say we, bajaj finance is not going to offer any moratorium regardless of what you the customer has to say.
It is likely that my cibil is going to be affected because of this though it was announced otherwise.
Sad to see no action is being taken against such lenders for the torture that they put us through.

Govt odisha and rbi declared not to take emi of any loan and not ot impose penalty on unpaid emi but it may take interest on unpaid amount after three months will effect from on 2/06/2020. But in my case my emi was to pay on 1.04 2020. Message provides from your company to keep sufficient amount in the account for emi prior to two days of fixed date. But on month of april, no message was not send to my knowledge. So i confirmed that emi not be debit from my account by the obedience of govt orders but on 7.04.2020 the said amount 1299/ was debited. Again on 5.05.2020 the amount 450 / was debited again from my account. How it became possible to debit 450/ from my account. Please refund my amount 450/to my account. Company may debit emi but no rights to debit 450/extra amount from my account without supplied notice. Otherwise we will go to court of law after fifteen days of received ths message. My mobile no, [protected]

Hello,
I'm ca dinesh sharma (Loan account statement for 419duheq241222). We have taken a flexi loan limit with bajaj finserv of rs. 808000. All processing fee and other charges and agreement were signed for the said amount and for the period of 72months.
We have no cheque returns in any case, no emi default of any loan, also we are using the cc limit time to time.

At may 2020's last week, we have made a withdrawal...

Dear sir/ madam please cencel ecom cpp telebinding rural this insurance my bajaj number [protected] loan account number: 6o5etrfy279558 total loan amount: rs. 1, 699 1st emi 340 pass pls my emi amount refund i purchased a phone from amozan using bajaj finserv emi option with loan id 6o5etrfy279558 without my permission bajaj started cpp tele binding which i dont want and are charging me 1699 with loan id 6o5etrfy279558 dont want it.
My loan date is 2 may pls stop it within 2 days so that i can pay the original amount due nit the amount with cpp telebinding

I got the receipt voucher but didn't get the cash memo...The habra showroom authority requested me to go again to collect but I didn't go due to lock down

Without our permission naming cpp deducting 720 rs of an extra emi from my account

There was two emi on bajaj by me.. On this month i have already paid one of emi during lockdown period.. As per no messages to me or no mail by the company as per instruction by the government. But the another payment of mine was not paid due to some problem... My emi is 2084 but now already i have communicate with a agent of bajaj... She send me a link to pay online and there show the charges as bounced, as there show have to pay 2534.. What shall i do..??

My id 77864848
LAN 416GDF85449168

Dear Sir,

I would like to pay your kind attention on my concern regarding a problem I am facing in my EMI. My Registered no. Is [protected] with Bajaj Finserv. I bought an AC directly from Godrej Company on instalment on 15/10/2019 with my Bajaj Finserv Card ([protected] ). An Executive from Godrej Company Mr.Ashish visited my house and given me the details of AC under Diwali offer. They told me that the Actual Amount of my Bill is Rs. 28000/- and filled form no. Is 2274956. But they actually charged me Rs. 31950/-. So i reached Godrej office in Okhla and met Mr. Rakesh(Financer of Bajaj Finserv), They told me that they haven't got this form they got different form. Now I have received three different amount massages from Bajaj Finserv. Even i haven't received any confirmation for this amount. Also, we have not shared any OTP for this. Both the guys did fraud with me. So, i have registered a complaint in your Kaushambi office on 06/11/2019 and they said they will fix it. But still my problem is not solved. EMI is also deducted every month from my account. So, I request you to stop my EMI till the problem is not resolved. Kindly do the needful as soon as possible. Hope you will take suitable steps regards me as soon as possible

Thanking you

My asset care loan A/c no:5L8WACFY477836 my emi will start from 05-may to 05-September. Pls cancle this policy not interested for in wallet Asset care with cancellation argantly. Pls accept my request you. Ccp group India do it fast

Lone acount number 454bgifq412131 hai without cansulted me EMI 1980/- per month debited with my acounts start in january 2020 by BTo C Tele binding gi .please deactived this b to c tele binding gi and return my EMI of 5 months

I was done all payment 3 years before, Today morning I see your payment is due and deduct my payment. How is this possible, this company cheats with customer.

As per RBI 3 months EMI to be withhold but Bajaj finserv is continuing msg and call. There representative are talking in bad language. But do need full help in this.
Thanking you
Dr Pritam Mangu Rathod
Mob no [protected]

Dear bajaj fainance team,

I would like to inform you that its since a last 3 month i facing problems from bajaj finance team regards my loan no405dpffc739876, i have contacted with your respective branch in navi mumbai but not getting proper response
Also try to canect the call to customer care department but it was blocked if possible please call me once you received my message

Thanks & regards
Ruchika raut

I have raised moratorium request for liquidity during covid pandemic situtaion.I have got call from bank but still cut my April and May EMI.

Service request,
SR30939247, SR30939647, SR30939838, SR[protected] 2 Apr

Loan Account Number
402HSO89768854
402TOL89788334
402HSW89793620

As consumer, its really not acceptable

The company started policy without intimation and they are deducting emi for this. First emi they deducted on 2-may 2020. We have not requested any policy.
The company is disturbing us by issuing such policy and wasting our time. Because of lockdown, we can't connect to customer services.

Policy details: lan-406gipfy453914

Request you to take action against it.

A Loan account 6W6LIPFX417953 called life insurance phone binding activated in my name Sanjib kr Roy without my prior knowledge. Despite repeated request of cancellation two emi of Rs1568 has been deducted from my accounts.So i request you to take initiative cancel the same and refund my deducted amount at the earliest.
Thank you.

I am customer of Bajaj Housing loan applied for moratorium on 29th March then reminder on 10 20 30 April but could not get response
Even I am getting threatening calls and misleading calls from different people even 5 to 6 in a day. Advise what to do