Bajaj Finserv — bajaj elite card fees not refunded - customer id 7772197

Address:

Faridabad, Haryana, 121001

Hello sir/ma'am,

I would like to escalate this matter to you that i have been doing the follow up for refund of rs. 4, 999 which i paid to bajajfinserv to get elite emi card for which, later, i was informed that i was not eligible due to their internal credit policy or some reason.

Once, i asked to refund my fee, i got a email from customer care in which they asked me to provide my bank account details so that they can process the refund and i provided the same on very same day.

However, it has been more than 4 months, i am still waiting for my refund and whenever i am sending a follow up email, i am just getting the response the my refund will be processed soon or it is in process.

This is really very unprofessional behaviour from such a reputed nbfc bank. I have maintained a very good relation with bajaj finserv since very long time as i have been using some of the personal loan facilities whenever needed and i have been very consistent customer in terms of paying all emi's on due timeline.

But, this is very unprofessional from bajajfinserv side that i am forced to do so much of follow up for to get the refund of my rs. 4.999.

I have escalated this matter to nodal officer of bajajfinserv, however, they dd notthing as well which shows their double standard that if consumer misses to pay any of their emi or dues, they levy heave late charges and interest and now consumer is asking for hard earned money and his refund, they are taking so much of time and not doing anything to refund my amount.

I hope, i am able to explain my problem in detail, it would be great if consumer compaints forum could help me with this matter and take appropriate action to process my refund.

Kindly help me to resolve this matter.

Thank you
Pramod
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