Bajaj Finserv — bajaj finserv bajaj finserv illegal emi deduction

1 in feb 2020 and march 2020, an amount of rs 1745/- was deducted as emis from my savings account..

2 immediately i reached out to "wecare" and the bajaj customer care. They said there is some insurance policy activated and emi is deducted against that. I clearly told that i have not asked for any such insurance policy and i asked to investigate this issue which seems like a fraud.

3 also the mobile number which is there in bajaj fin system is deactivated more then a year back and there is no way insurance can be activated. This is evident that it was some goo[censored]p.

4 i waited for resolution from both customer care and wecare for my issue but haven't got any positive response.

5 last week i walked into your hsr branch, they asked me to write to [protected]@bajajfinserv.in and provided me a tracking number

6 i have been following up on my email on [protected]@bajajfinserv.in and [protected]@bajajfinserv.in but there is no update.
Their[protected] is always busy, can never talk to any executive.
I get response that my ticket is closed. How? I need my refund

Refund of amount: rs. 3490/-