Bajaj Finserv — bouncing charges levied during covid -19 lockdown

Address:	Bajaj Finserve
Website:	bajajfinserve.in

Sir,

I took and hold few accounts including flexi-loan and consumer durable loans. As a responsible customer i pay the emi's regularly which gets deducted 2nd of every month through ecs.
Meanwhile its very unfortunate, india is one among many countries which got affected with covid - 19 pandemic (Corona virus disease) due to which many things came to standstill and our normal life being paralyzed,
In accordance to this and a gesture for the general public, the prime minister - govt of india made an announcement about deferring of all loans of nationalized banks / nfbs and other financial institution of a moratorium for a period between 1 march 2020 and 31 may 2020, based on which rbi - the regulating authority - on 27th march 2020, had made a rule and instructed all financial institution including nbfs and all other related sectors, to make a moratorium for above said period with additional instruction specifically not to levy any charges / fine which generally occur for non-payment, from the customers, also not to report to cibil as well.

Saying so, with this its a moral responsibility of all the banking sectors to abide by govt of india and rbi but in contrary bajaj finserve have totally acted against this by levying charges to me and many many other customers which clearly a case of tantamount to acting against the govt order.
As such, i hereby putting forth my concern in the form of a complaint with a special request to make refund of the deducted charges done on 5th april 2020 (Rs 2046).
Needless to say about this period of testing time which to be taken on a humanitarian grounds by atleast acting per govt & rbi rule which is solely made to general public for coping up with the current unprecedented situation during which time a kind of support and assistance to be provided to the customers instead, putting up hardship both financially and mentally by levying charges as done during normal condition.

Kindly look into this and do the needful asap

Regards,
Muralidharan