[Resolved] Bajaj Finserv — cancelled extended warranty without any notice

Ara

from Mumbai, Maharashtra

Address:

411030

@bajaj_finserv, complaint - cancelled extended warranty without any notice.
I have purchased 3 years extended warranty for my tv. Now when i am calling bajaj for some issue with tv, i get an answer from the executive that my policy is in "cancelled" state and due to some system issue from bajaj this has happened.

Neither they are helping me to get it fixed or giving any updates on the status of this issue. According to the policy document, this policy is valid till july 2019.

When i have paid additional amount to purchase this policy, how could bajaj cancel it without any notice? And where is the money gone? Why i am not getting expected service? Is this the process you follow for extended warranty?

It’s been 1 month i am trying to get the service for which i have already paid in advanced and i am not getting any response from bajaj. Such a pathetic service you guys are providing

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Jul 16, 2018

Complaint marked as Resolved

Bajaj Finserv customer support has been notified about the posted complaint.

Jun 15, 2018

Updated by Ara Also every I make a call to customer service or contact executives who are looking into this matter, I request for an email notification/ acknowledgement for the complaint. I have not received any email from Bajaj and not sure my complaint is ever registered in the system.

Jun 15, 2018

Updated by Ara Bajaj customer care is calling in and asking for Debit/credit card number for registering this complaint. Why would I do that?

Verified Support

Jun 15, 2018

Bajaj Finserv Customer Care's response Hi Ara, Greetings from Bajaj Finserv! Thank you for writing to us, we request you to kindly contact [protected]@bajajfinserv.in with your registered e-mail id. Thank You.

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Comments

P_K_YADAV

from Mumbai, Maharashtra

I received a call from [protected] on 9th of June 2018 saying that he will provide Personal Loan with lowest interest rate but I need to take insurance policy first. Can you please confirm such loan facility provide by Bajaj or not??